NMNathan Mukhwana
@nathanmukhwana
Fully dedicated worker to carry any task with much appreciation
KenyaWhat I'm looking for
I am still in college pursuing linguistics
Experience
Work history, roles, and key accomplishments
Customer Care Representative
XYZ Company
Jan 2021 - Present (5 years)
Handled customer inquiries and complaints, resolving 95% of issues on first contact and improving service efficiency through CRM-driven process improvements; trained and mentored new team members.
Customer Support Intern
ABC Services
Jun 2020 - Dec 2020 (6 months)
Assisted in responding to customer queries via phone and email, logged support tickets and ensured timely follow-up, contributing to improved customer satisfaction through proactive engagement.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nairobi
Bachelor of Business Administration, Business Administration
2016 - 2020
Completed a Bachelor of Business Administration program at the University of Nairobi with focus on business management and administrative skills.
Availability
Location
KenyaAuthorized to work in
Job categories
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