Francis Arwin Gianan

Handled end-to-end inbound sales, consultative selling, and logistics booking for a premium North American moving and storage fleet. Consistently met and exceeded monthly sales revenue targets by identifying client needs and upselling customized storage and long-distance moving solutions.

Provided premium hardware, software, and cloud ecosystem troubleshooting for Apple devices. Translated complex technical diagnostics into simple, actionable steps for end-users, ensuring quick resolution times.

Drove revenue growth by managing inbound customer inquiries, qualifying leads, and closing sales for premium wireless plans, devices, and business solutions. Overcame customer objections and utilized advanced retention strategies to prevent account churn and maximize customer lifetime value.

Managed high-volume inbound customer requests, focusing on product presentation, plan customization, and direct sales closing for AT&T services. Effectively pitched and sold premium features, device upgrades, and bundled packages by identifying client pain points and buying signals.

Administered secure credit card account functions, including fraud verification, billing disputes, and line adjustment analysis. Ensured full compliance with global financial privacy laws while updating high-volume financial logs.

Handled network configurations, device upgrades, and tier-1 mobile troubleshooting for T-Mobile. Managed seamless omnichannel communications across blended chat, email, and voice workflows.

Managed seamless omnichannel communications across blended chat, email, and voice workflows for T-Mobile.

Supported logistics, media returns, and account troubleshooting for Redbox kiosks.

Pursued a degree in Business Management, gaining foundational knowledge in business principles and management practices.