Open to opportunities

france moratalla

@francemoratalla

Freight dispatcher and logistics virtual assistant improving on-time delivery through coordination and real-time tracking.

Philippines

Message

What I'm looking for

I’m looking for a role where I can coordinate dispatch and transportation bookings, track shipments with clear updates, and resolve logistics issues quickly—using strong organization and customer-focused communication to improve efficiency and satisfaction.

I’m a detail-oriented Freight Virtual Assistant with 3 years of experience in logistics coordination, transportation booking management, dispatch operations, and shipment tracking through Transportify Philippines. I coordinate transportation bookings, assign drivers, monitor delivery schedules, and provide real-time status updates to customers.

I also bring strong customer service and administrative support experience from working as a Customer Sales Representative, where I handled quotations, order processing, and delivery scheduling while maintaining accurate records. I’m skilled in route planning and problem-solving, and I use tools like Transportify, Google Workspace, and Microsoft Excel to improve operational efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Freight Dispatcher

Transportify Philippines

Feb 2023 - Jan 2026 (2 years 11 months)

Coordinated transportation bookings and dispatch operations, including assigning drivers, monitoring delivery schedules, and tracking shipments with real-time customer updates. Resolved delivery issues and maintained accurate logistics records and booking/delivery documentation.

Freight Dispatching Logistics Coordination Shipment Tracking Customer Service Route Planning Dispatch Documentation Management Transportify Platform Google Maps Client Communication Problem Solving Dispatch Operations Record keeping Google Workspace Microsoft Excel Google Sheets

Customer Sales Representative

San Juan Hardware

Jan 2020 - Jan 2023 (3 years)

Assisted customers with construction materials and hardware, handling order inquiries, quotations, and accurate order processing. Coordinated delivery schedules, monitored order fulfillment, and supported inventory/product availability updates to maintain customer satisfaction.

Customer Service Sales Support Order Processing order fulfillment Client Communication Product Recommendations Relationship Management