Eunice User

I'm building customer support capabilities through remote customer-service simulations, applying Business Administration coursework to consumer behavior and real-world service scenarios.

In my Customer Support Simulator & Case Study project, I've practiced phone scripts, verbal de-escalation pacing, and mock call-log tracking in Google Sheets to prepare for high-volume incoming calls.

As a Digital Communications Organizer for academic groups, I answered member inquiries, clarified meeting schedules, managed active group chats, filtered spam, and directed people to the right information threads. I used mobile alerts and careful time management to avoid missed questions and late responses.

I'm completing Alison's Developing Good Customer Service Skills course, covering communication barriers, telephone etiquette, service standards, and complaint handling. I bring active listening, patience, confidentiality, conflict resolution, and clear English communication to inbound phone and chat support.