Eunice Ndiege
@eunicendiege
Customer service professional with 6+ years in fast-paced medical settings
KenyaWhat I'm looking for
I am a customer-focused service agent with over six years' experience supporting patients in fast-paced medical environments.
I have worked as an HIV/AIDS counsellor and customer care agent, providing testing, adherence counselling, partner notification, tracing defaulters, and enrolling clients into care. I handle sensitive health-related inquiries across digital channels and respond via phone, email, live chat and social media.
I implement customer feedback systems and escalate complex issues to ensure timely resolution while using MS Office and Google Workspace to manage case information. Colleagues describe me as a calm team player with strong communication, multitasking, attention to detail, and time management skills.
I am seeking a role where I can apply my patient-centered service skills to improve experiences and outcomes while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
HIV/AIDS Counsellor
Kowino Health Centre
Jan 2022 - Jan 2024 (2 years)
Identified new HIV-positive patients, enrolled them into care, and provided testing and HIV services. Traced and followed up with clients to improve retention and continuity of care.
Customer Care
Evans Nursing Home
Sep 2021 - Jun 2022 (9 months)
Managed digital and phone customer inquiries across email, live chat and social media and handled sensitive health-related questions. Implemented a customer feedback system and escalated complex issues for timely resolution.
HIV/AIDS Counsellor
Kabondo Sub County Hospital
Jan 2018 - Jan 2020 (2 years)
Delivered HIV services including partner notification and testing, and traced defaulters to restore patients to care. Coordinated follow-up activities to improve treatment adherence.
Education
Degrees, certifications, and relevant coursework
Yofak Training Centre
Adherence and HTC Counselling
2016 - 2017
Completed Adherence and HTC Counselling training at Yofak Training Centre from Nov 2016 to Mar 2017.
Thika School of Medical and Health Sciences
Social Work and Community Development
2013 - 2015
Studied Social Work and Community Development at Thika School of Medical and Health Sciences from 2013 to 2015.
Nakuru West Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2007 - 2010
Completed Kenya Certificate of Secondary Education at Nakuru West Secondary School from 2007 to 2010.
Nakuru West Primary School
Kenya Certificate of Primary Education, Primary Education
1998 - 2006
Completed Kenya Certificate of Primary Education at Nakuru West Primary School from 1998 to 2006.
Generation Kenya
Digital Customer Care
2021 -
Completed a Digital Customer Care course at Generation Kenya in July 2021.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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