Open to opportunities

Eunice Mwendwa

@eunicemwendwa

Message

I validate data, streamline processes, and resolve customer inquiries accurately.

Kenya

Message

What I'm looking for

I'm looking to leverage my data validation, documentation, written communication, and issue-resolution skills to provide exceptional customer service and resolve inquiries effectively.

I've supported Lipton's Teas and Infusions through accurate record-keeping, operational reporting, process reviews, and service-level agreement support. In remote freelance work, I review, categorize, annotate, classify, and quality-check digital content while validating information before submission.

I bring more than three years of experience across data analysis, process assistance, administrative support, and field operations. I'm comfortable managing independent workloads, maintaining detailed documentation, communicating professionally, and resolving issues in fast-paced, deadline-driven environments.

Experience

Work history, roles, and key accomplishments

Current

Freelance Data Contributor

Current

Independent Online Worker

Jan 2024 - Present (2 years 7 months)

Executed structured online tasks including review, categorization, annotation, and quality control. Managed independent workloads across multiple remote platforms, adhering to deadlines and maintaining high accuracy.

Data Entry Data Annotation Quality Control Online Research Content Classification Remote Work Time Management Attention To Detail

Process Assistant

Lipton's Teas and Infusions

Jun 2022 - Dec 2023 (1 year 6 months)

Maintained precise records, updated databases, and generated operational reports. Supported reviews and escalations, contributing to service-level agreement targets and investigating process inefficiencies.

Data Entry Database Management Reporting Process Improvement Collaboration Accuracy

Assistant Field Manager

Lipton's Teas and Infusions

May 2020 - May 2022 (2 years)

Ensured accurate and compliant paperwork and records, compiled operational reports, and orchestrated schedules. Coordinated personnel and daily priorities in a fast-paced environment.

Record keeping Reporting Scheduling Task Delegation Coordination Time Management Compliance

Program Assistant

Transforming African Agricultural Universities Program

Dec 2018 - Dec 2019 (1 year)

Managed databases, ensuring accuracy and accessibility, and delivered administrative support including scheduling and correspondence. Facilitated meetings and events while managing competing priorities.

Database Management Administrative Support Scheduling Correspondence Event Coordination Prioritization Microsoft Office