Open to opportunities

Teresiah Kimani

@teresiahkimani

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Remote assistant and customer-service professional skilled in data-driven operations and calendar management.

Kenya

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What I'm looking for

I seek remote roles supporting entrepreneurs with calendar/inbox/travel management, detailed research, and process improvements using data and AI.

I am a motivated remote assistant and customer service professional with a background in strategic management and data analysis. I have experience resolving high-volume customer inquiries with a focus on first-call resolution, driving sales conversions, and improving processes using tools like Microsoft Navision and advanced Excel.

I excel at independent decision-making, calendar and inbox management, travel coordination, and detailed research, and I am eager to leverage AI technologies to boost operational efficiency for entrepreneurs and small teams.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

CCI Kenya Ltd

Aug 2024 - Aug 2025 (1 year)

Managed high-volume customer inquiries with a focus on first-call resolution, achieving an 80% inquiry-to-sales conversion rate and improving satisfaction through efficient CRM ticket handling and escalation.

Customer Service CRM Management Call Resolution Ticketing Systems Shift Management MS Excel

Industrial Intern

Regal Pharmaceuticals

May 2024 - Jul 2024 (2 months)

Supported laboratory preparation and audit readiness, interpreted technical data for senior staff, and gained hands-on proficiency with HPLC, dissolution testing, and microbiological instrumentation.

Dissolution Testing Documentation GMP Awareness

Sales Agent

Yellow Moon Ltd

Apr 2022 - Dec 2022 (8 months)

Acted as brand ambassador for the Jameson portfolio, executing consumer engagement programs that boosted brand visibility, customer engagement, and loyalty.

Brand Activation Customer Engagement Event Execution Communication Reporting Merchandising

Data Collection Specialist

Remotask

Mar 2021 - Jan 2022 (10 months)

Conducted qualitative and quantitative research, improved data collection methods, and designed surveys and interviews to ensure data accuracy and integrity.

Data Collection Survey Design Qualitative Research Quantitative Research Data Integrity Data Cleaning MS Excel Reporting

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor of Industrial Chemistry with Management, Industrial Chemistry with Management

2020 - 2025

Pursuing a Bachelor of Industrial Chemistry with Management at Kenyatta University, covering industrial chemistry principles and management practices.