Eugenia Okoro

I’m a motivated, tech-savvy graduate with a strong passion for building meaningful customer relationships and creating engaging email campaigns. I bring clear communication, attention to detail, and a proactive approach to problem-solving into every interaction.

I use CRM tools to manage customer communication, automate workflows, and deliver exceptional customer experiences. I’m especially focused on email automation and segmentation, using campaign metrics to improve engagement and performance.

In my Customer Support Intern (Virtual) experience, I responded to customer inquiries through email and CRM platforms with timely, polite communication. I also supported creating and scheduling marketing newsletters, helped with data entry and customer segmentation for more personalized campaigns, and tracked open and click-through rates to identify areas for improvement.

As an Administrative Assistant (Volunteer) with the Community Development Initiative in Lagos, I managed and organized email correspondence, coordinated outreach campaigns for community events, and maintained digital records. I compiled reports using spreadsheets and shared drives—bringing the same reliability, teamwork, and time-management mindset to digital marketing and customer satisfaction.