Open to opportunities

Eugenia Collins

@eugeniacollins

Message

I am an experienced customer service professional in transit information and operations.

United States

Message

What I'm looking for

I seek a customer-focused role to leverage transit operations and leadership experience, deliver empathetic service, grow professionally, and contribute to a collaborative, safety-focused team.

I am a seasoned transit information operator with extensive experience in customer service, dispatch coordination and multi-modal transit communication. At Transdev I manage high-volume calls, collaborate closely with the Dispatch Control Center and received a Rideline Empathy award for outstanding support.

Earlier roles in hospitality, retail and security sharpened my PBX operation, reservation management, pricing coordination and loss-prevention skills. I served as Director of Operations, managing staff, schedules and performance data while leading hiring and training efforts. I am proficient with MS Windows and MS Office and transit tools such as Mitel Connect, Listen Express, IssueTrak, TripPlanner, Swiftly and BusTime.

I bring dependable leadership, empathy-driven service and a commitment to continuous improvement and professional growth.

Experience

Work history, roles, and key accomplishments

Current

Transit Information Operator

Current

Transdev North America

Sep 2016 - Present (9 years 1 month)

Provided high-volume multimodal transit customer support, coordinating with Dispatch Control Center to deliver timely passenger information and maintain service standards; completed Vistelar customer service training and received the Rideline Empathy award.

Customer Service Call Center Operations Dispatch Coordination BusTime

PBX Operator / Reservations

Windsor Court Hotel

Apr 2016 - Sep 2016 (5 months)

Managed a high-volume main switchboard and reservation lines, delivered excellent guest service, maintained daily logs, and coordinated property activities via two-way radio.

Switchboard Management Customer Service Reserving Microsoft Office

Price Coordinator / Customer Service Trainee

Walmart

Jun 2014 - Apr 2016 (1 year 10 months)

Directed pricing activities and maintained accurate merchandise pricing and inventory records, recorded price adjustments and counts to track losses and profits, and trained new hires to ensure compliance.

Price Coordination Inventory Management Merchandising Training Customer Service Microsoft Office

Director of Operations

World Protection, Inc.

Jan 2008 - Jun 2014 (6 years 5 months)

Oversaw operations and production-related activities, reviewed financial and performance reports to exceed productivity goals, and managed hiring, scheduling, and staff training.

Operations Management Scheduling Financial Reporting Performance Analysis Hiring Training Process Improvement

Loss Prevention Officer / Admin Assistant

J. W. Marriott

Aug 2003 - Jul 2008 (4 years 11 months)

Maintained security and loss-prevention operations, investigated theft complaints and safety hazards, and provided guest and employee support across hotel areas.

Loss Prevention Security Patrols Report Writing Public Relations Security Patrol

Administrative Assistant / Office Manager

CSX Railroad

Nov 1995 - Aug 2003 (7 years 9 months)

Served as liaison between management and staff, prepared correspondence and invoices, managed dispatch duties, trained new hires, and promoted team-based workflows.

Office Management Invoicing Training Team Coordination Microsoft Office