Livia Benjamin

Supervise Bus Operators and road operations to ensure adherence to service standards and punctuality. Investigate service-related complaints and collaborate with internal and external parties during emergencies. Utilize software tools to manage operations effectively.

Assisted in ensuring EEO/AA Program compliance through administrative support, budget management, and conducting investigations of discrimination complaints. Coordinated training programs and compiled employee statistics for compliance reports.

Managed check-in processes for JetBlue and Aer Lingus Airlines, ensuring compliance with passport requirements. Facilitated communication with customers regarding flight status and assisted passengers with disabilities.

Maintained inventory of records and prepared statistical reports. Analyzed classification issues and managed official records across departments, ensuring data integrity.

Trained and supervised toll collectors, conducted investigations related to employee conduct, and managed operational logistics including timekeeping and staffing.

Evaluated consultant invoices for accuracy and compliance. Managed invoice processing using SAP and assisted project managers with contract issue investigations.

Managed payroll activities for police and civilian employees using PeopleSoft. Addressed employee complaints and ensured compliance with collective bargaining agreements.

Provided administrative support, managed purchase orders, and assisted with budget processes. Resolved queries related to timekeeping and vendor payments.

Completed CPR AED and Basic First Aid certification for adults and children, valid until April 2025. This training equips individuals with essential life-saving skills and knowledge for emergency situations.

Achieved Microsoft Office Specialist (MOS) Associate Certification, demonstrating proficiency in Microsoft Office applications, which enhances productivity and efficiency in administrative tasks.

Earned an Associate of Arts Degree with a major in Liberal Arts, completing 63 credits. The program provided a broad foundation in the liberal arts, preparing for further academic pursuits or entry-level positions.