CRCinthia Rivera
@cinthiarivera
Experienced dispatcher with a strong background in transportation coordination.
United StatesWhat I'm looking for
I am a dedicated professional with extensive experience in dispatching and transportation coordination. My career has equipped me with the skills to develop efficient pick-up and drop-off schedules, manage real-time ride requests, and ensure seamless communication between clients and drivers. At Ride Health, I honed my ability to handle inquiries and provide timely solutions, which significantly improved client satisfaction.
In addition to my dispatching roles, I have a background in childcare, where I supervised children and assisted with their virtual learning. This experience has enhanced my organizational skills and ability to manage multiple tasks effectively. My previous positions at Lowe's and Home Depot further developed my customer service skills, allowing me to mediate between vendors and customers to ensure timely deliveries and high satisfaction rates.
Experience
Work history, roles, and key accomplishments
Dispatcher
Ride Health
Nov 2023 - Mar 2025 (1 year 4 months)
Managed transportation schedules and client communications, ensuring timely pick-up and drop-off services. Coordinated with drivers and clients to optimize routes and handle last-minute requests.
Traffic Control Dispatcher
Flixbus
Sep 2022 - Oct 2023 (1 year 1 month)
Oversaw traffic control operations, ensuring efficient transportation services. Managed communication between drivers and clients to facilitate smooth operations.
Childcare Provider
Family of Two Children
May 2018 - Sep 2021 (3 years 4 months)
Provided care and supervision for two children, assisting with virtual learning and organizing daily activities. Ensured a safe and engaging environment.
Dispatcher
Avalon Transportation
Jan 2016 - Mar 2020 (4 years 2 months)
Developed transportation schedules, monitored vehicle statuses, and handled client inquiries. Coordinated with offices in different cities for comprehensive transportation services.
Install Sales Coordinator
Lowe’s
Feb 2013 - Dec 2015 (2 years 10 months)
Coordinated sales and installation processes, ensuring customer satisfaction through effective communication and problem resolution. Managed order discrepancies and vendor relations.
Special Service Desk Associate
Home Depot
Sep 2007 - Sep 2011 (4 years)
Handled customer inquiries and order discrepancies, ensuring timely delivery and customer satisfaction. Mediated between vendors and customers to resolve issues.
Education
Degrees, certifications, and relevant coursework
Venice Skill Center
Medical Billing and Coding
2013 -
Completed training in Medical Billing and Coding.
West Hollywood High School
High School Diploma, General Education
2003 - 2003
Obtained High School Diploma.
ACAntelope Valley College
Associate of Arts, Early Education
Candidate for A.A. in Early Education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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