Eugene Ruduy

At Dnipro-M, I handled 100–120 support tickets daily and maintained a 99% customer satisfaction rate through accurate, empathetic written communication. I also achieved a 6–7 second first response time after ticket creation.

I managed client requests through CRM and Zendesk, and handled reporting and documentation in MS Word and Excel. As a senior team member, I supported team processes and contributed to service quality standards.

At Settle Pay, I handled client inquiries and support tickets in a fintech environment, working with cross-functional teams to resolve issues and improve response quality. I’m now transitioning this focus on precise, natural Ukrainian communication into content writing, localization, and content QA.