Roman Sushkin
@romansushkin
I resolve customer issues through empathetic communication, clear guidance, and technical problem-solving.
PolandWhat I'm looking for
At Displate, I supported up to 15 English-speaking customers per hour via chat, managing multiple conversations while handling product, order, complaint, and return cases.
I identify the source of issues through active listening and clarifying questions, then communicate the right solution clearly. I stay calm during difficult conversations, de-escalate concerns, and take ownership through resolution.
At a Żabka franchise, I built customer relationships while supporting sales, payments, product availability, complaints, transaction accuracy, settlements, documentation, and deliveries.
I'm studying cybersecurity at Wrocław University of Science and Technology and work confidently with computers, systems, software, Linux, Python, and Java. I bring Polish, English, Ukrainian, and Russian language skills to customer and technical support environments.
Experience
Work history, roles, and key accomplishments
Junior Customer Support Specialist
Displate
Apr 2026 - Jul 2026 (3 months)
Provided English-language customer support via chat for the US market, handling up to 15 clients per hour and managing multiple conversations simultaneously. Resolved issues related to products, orders, complaints, and returns, while de-escalating difficult interactions and relaying feedback to the Client Experience team.
Store Employee / Customer Service
Żabka
May 2024 - Feb 2026 (1 year 9 months)
Built customer relationships and provided clear information about products, promotions, payments, and availability. Independently handled difficult situations and complaints with empathy, while ensuring transaction accuracy and relaying customer feedback to the team.
Education
Degrees, certifications, and relevant coursework
Politechnika Wrocławska
Bachelor's degree, Cyberbezpieczeństwo
2024 -
Studying cybersecurity at the first degree level, currently on a dean's leave.
I Liceum Ogólnokształcące w Szczecinie
High school diploma, General education
Completed secondary education with a high school diploma (matura).
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
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