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Vvv Sss

@vvvsss

Message

I build organized sales and customer-support processes while coordinating teams and resolving complex client issues.

Poland

Message

What I'm looking for

I'm looking for a remote role where I can apply management experience, customer focus, and attention to detail in user support, process coordination, or team and partner collaboration.

I've led sales operations at MChP SDS, coordinating a sales team, improving workflows, monitoring performance, and supporting communication across the sales funnel.

At Nova Poshta and in iOS app support, I've handled high volumes of customer inquiries through phone, email, and chat. I investigate issues, resolve complaints and account-related problems, escalate complex cases, and maintain accurate records in internal systems.

I'm looking to bring my customer focus, process coordination, and team-management experience to a remote role supporting users, partners, or internal operations.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Nova Poshta

Provided customer support and handled customer requests and complaints. Investigated problems, provided practical solutions, and communicated with customers through different channels.

Customer Support Complaint Handling Problem Solving Ticketing Systems

Customer / App Support

iOS App Support

Supported users with application-related questions and issues. Investigated reported problems, communicated feedback to internal teams, and helped users resolve technical and account-related issues.

Technical Support Account Management

Sales Department Manager

MChP SDS

Managed and coordinated a sales team and daily sales operations. Built and optimized workflows, ensured high-quality communication with clients and partners, and resolved conflict and non-standard situations.

Team Management Sales Operations Process Optimization Conflict Resolution Recruitment Onboarding Training