Open to opportunities

Eugene Mensah

@eugenemensah

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Dedicated professional with experience in customer support and IT.

Ghana

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What I'm looking for

I am looking for a role that allows me to make a positive impact while utilizing my customer support and IT skills.

I am a dedicated and compassionate professional with a diverse background in customer support, IT support, and community healthcare. My experience has equipped me with the ability to provide excellent service, resolve technical issues, and deliver care with empathy. I thrive in environments where I can leverage my skills to make a positive impact on both the company and the community.

Throughout my career, I have successfully responded to customer inquiries, collaborated with internal teams to resolve complex issues, and provided technical support to clients. My role as a Community Healthcare Provider allowed me to develop and implement individualized care plans, ensuring comprehensive care and promoting positive outcomes for patients. I am now seeking a role that allows me to utilize my skills and experience to contribute meaningfully to an organization.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

OAK Specialist Hospital

Oct 2024 - Jun 2025 (8 months)

Responded to customer inquiries via phone and email, resolving issues and providing excellent service. Utilized problem-solving skills to troubleshoot and resolve customer complaints.

Customer Service Email Support Problem Solving Communication

IT Support Specialist

Klara Gruen

Jun 2023 - Jul 2024 (1 year 1 month)

Provided technical support to clients, resolving hardware and software issues. Utilized remote desktop tools to troubleshoot and resolve technical issues.

Technical Support Technical Troubleshooting IT Support

Office Assistant/Maintenance

Choco Communications GMB

Aug 2021 - May 2023 (1 year 9 months)

Answered and directed phone calls, and greeted visitors and clients. Maintained office supplies and inventory, and provided support for special events and projects.

Inventory Management Communication Organizational Skills

Community Healthcare Provider

Ghana Health Service

Sep 2017 - May 2021 (3 years 8 months)

Provided care to patients, including vital signs collection, medication administration, and wound dressing care. Developed and implemented individualized care plans to meet patient needs.

Patient Care Vital Signs Wound Care

Education

Degrees, certifications, and relevant coursework

Google

Certificate, IT Support

Completed a comprehensive program focusing on IT support fundamentals. Gained proficiency in troubleshooting, technical assistance, and system maintenance.

Winneba-Ghana

Diploma, Community Health Nursing

Acquired a Diploma in Community Health Nursing, focusing on patient care, vital signs collection, medication administration, and wound dressing. Developed skills in creating individualized care plans and collaborating with healthcare teams.