Looking for a job

SARAH GUELAMINE

@sarahguelamine

Customer Success Manager with B2B experience at Thales, managing a portfolio of approximately 15 international customers.

France

Message

What I'm looking for

I'm open to fully remote opportunities focused on customer retention, account management and building long-term client relationships.

At Thales Avionics, I managed a portfolio of approximately 15 international B2B customers, handling enquiries, orders and issues. I worked with sales, finance, logistics and operations to resolve problems and keep customers updated.

At Rohde & Schwarz, I supported business customers from enquiry to resolution and followed cybersecurity software licence renewals from customer contact and quotation through approval. I also supported maintenance contract renewals and handled orders, invoicing and commercial records.

More recently, I managed customer communications and CRM follow-up for online service businesses, and ran SAMINKO LLC, an online retail business. I'm open to fully remote opportunities where I can contribute to customer retention, account management and long-term client relationships.

Experience

Work history, roles, and key accomplishments

Freelance Customer Care & Sales Operations

Self Employed

Jan 2025 - Jan 2026 (1 year)

Managed client communications, follow-up and customer-facing coordination for online service businesses. Maintained CRM records and tracked enquiries, client conversations and next steps to keep requests progressing.

CRM Client Communication Follow up Coordination Salesforce HubSpot GoHighLevel

Founder & E-Commerce Business Owner

Saminko LLC

Jan 2023 - Jan 2025 (2 years)

Ran an online retail business, taking ownership of customer-related processes, suppliers and day-to-day commercial decisions. Researched products, competitor activity and pricing to inform business priorities and improve the customer experience.

Ecommerce Product Research Pricing Customer Experience Supplier Management Operations

B2B Customer Service & Renewals Representative

Rohde & Schwarz

Jan 2018 - Jan 2019 (1 year)

Supported business customers from enquiry to resolution, coordinating with internal teams and suppliers and keeping clients informed. Managed cybersecurity software licence renewal follow-up, contacting customers, preparing quotations and tracking approvals.

Customer Service Renewals Quotations Cybersecurity CRM Coordination

Export Logistics Coordinator

Total Lubricants

Jan 2016 - Jan 2017 (1 year)

Coordinated international customer orders with subsidiaries, factories, freight partners and internal stakeholders. Tracked delivery, product availability and documentation, communicating progress and helping resolve operational issues.

Logistics Export Coordination Documentation Communication Skills

B2B Account & Export Contract Administrator

Thales Avionics

Jan 2014 - Jan 2016 (2 years)

Managed a portfolio of approximately 15 international B2B customers as a key point of contact for enquiries, orders and issues. Collaborated with sales, finance, logistics and operational colleagues to resolve problems and provide clear customer updates.

Account Management B2B ERP Quotations Invoicing Documentation Client Relations

Sales Export Coordinator

Total Fluids

Jan 2013 - Jan 2014 (1 year)

Coordinated export orders, customer sample requests and documentation with sales, factories and logistics partners.

Export Sales Coordination Documentation Logistics

English-Speaking Customer Service Advisor

Orange

Jan 2011 - Jan 2013 (2 years)

Responded to customer service enquiries, explained products and resolved issues using clear English-language communication. Logged interactions in CRM systems and followed up on outstanding customer cases.

Customer Service CRM Communication Skills Issue Resolution