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Etsegenet Dawit

@etsegenetdawit

Message

Experienced hospitality supervisor delivering exceptional customer service and event execution

United States

Message

What I'm looking for

I'm seeking a hospitality or customer-service role where I can apply my banquet and event-planning expertise, lead teams, deliver excellent guest experiences, and grow into expanded responsibilities within a supportive, service-focused organization.

I'm an experienced hospitality supervisor with a strong record of delivering exceptional customer service and managing banquet operations.

I have planned and executed weddings, corporate functions, conferences and other special events. I managed event budgets ranging from $XX, XXX to $XXX, XXX and collaborated with clients to develop customized proposals that met their objectives.

I also bring sales and administrative experience—supporting teams to meet sales targets, managing inventory and POS transactions, coordinating company events, and I speak Amharic fluently.

Experience

Work history, roles, and key accomplishments

Current

Banquet

Current

Compass Group

Dec 2022 - Present (2 years 9 months)

Provided exceptional guest service and led planning and execution of weddings, corporate functions, and conferences, ensuring event specifications and banquet setups were met. Managed event budgets and collaborated with clients to develop customized proposals and deliver positive guest experiences.

Event Planning Banquet Setup Customer Service Client Relations Budget Management Event Coordination Catering

Banquet

The Watergate Hotel

Aug 2019 - Oct 2022 (3 years 2 months)

Executed banquet room setups and provided high-quality guest service during weddings and corporate events, ensuring timely food and beverage service and accommodation of dietary restrictions. Coordinated with kitchen staff and managed multiple tasks during high-volume events to maintain service standards.

Banquet Setup Guest Service Food Service Event Coordination Dietary Accommodation

Sales Assistant

Windows Catering Company

Feb 2020 - Aug 2022 (2 years 6 months)

Supported sales operations by assisting the sales team to meet monthly targets, managing inventory levels, and providing product recommendations that increased upsells. Processed customer transactions accurately using point-of-sale systems.

Sales Support Inventory Management POS Customer Service Product Knowledge Upselling CRM

Administrative Assistant

MMP

Oct 2017 - Sep 2021 (3 years 11 months)

Coordinated company events including conferences and seminars, prepared and edited correspondence and presentations, and maintained office supplies inventory to support operations. Screened executive phone calls and emails and redirected inquiries to appropriate staff members.

Event Coordination Office Administration Inventory Management Executive Support MS Office Scheduling