Open to opportunities

Alejandra Carlos

@alejandracarlos

Message

Customer-focused professional with 7 years in hospitality management.

United States

Message

What I'm looking for

I seek a dynamic role in event management where I can leverage my skills in planning and client relations, contributing to memorable experiences.

With over seven years of experience in hospitality management, event coordination, and healthcare administration, I pride myself on being a customer-focused and highly organized professional. My career has been marked by a proven track record in staff supervision, payroll processing, and delivering exceptional service in high-pressure environments. I excel at managing large-scale events and fostering strong client relationships, ensuring every detail is meticulously attended to.

In my recent role as Banquets Supervisor at Courtyard Marriott, I supervised banquet operations for events ranging from intimate corporate meetings to large-scale weddings. I served as the primary point of contact during events, effectively resolving last-minute changes and guest concerns. My experience as Banquet Manager at USC Hotel further honed my skills in directing event planning and execution, overseeing union-based scheduling, and ensuring client satisfaction through detailed customization and flawless execution.

Experience

Work history, roles, and key accomplishments

Current

Banquets Supervisor

Current

Courtyard Marriott

Jan 2024 - Present (1 year 4 months)

Supervised banquet operations for events ranging from 10 to 350 guests, serving as the primary point of contact for resolving issues and coordinating logistics. Managed scheduling, timecard approvals, and payroll submissions, while also overseeing inventory and sourcing for events including specialty requests.

Logistics Coordination Scheduling Payroll Processing Inventory Management Customer Service Problem Solving

Banquet Manager

USC Hotel

Jan 2021 - Present (4 years 4 months)

Collaborated with senior management on union-based scheduling, payroll processing, and gratuity allocation for events up to 700 guests. Directed event planning and execution, managed procurement and inventory, and led client walkthroughs to ensure detailed customization and satisfaction.

Event Management Payroll Processing Gratuity Procurement Inventory Management Team Leadership

Administrative Assistant

Cedars-Sinai Outpatient Clinic

Jan 2017 - Present (8 years 4 months)

Provided front-desk administrative support including appointment scheduling, phone reception, and insurance verification. Maintained and updated electronic medical records (EPIC), assisted physicians with patient care logistics, and conducted patient intake including recording vital signs.

Administrative Support Scheduling Insurance Verification Patient Intake Vital Signs Inventory Management