Erica Small

Delivered prompt and friendly service to an average of 200+ customers daily in a high-volume setting. Prepared and served a variety of alcoholic and non-alcoholic beverages, ensuring consistency and quality.

Responsible for all duties Association, Government, Reunions, Entertainment Market Segments. Raised segment ADR with a 5% YOY increase.

Assisted patients with understanding their treatment plans, medication regimens, and insurance benefits via phone and email. Served as a primary point of contact for patient inquiries, providing empathetic support and resolving issues efficiently.

Supported event coordinator in coordinating activities, providing updates and managing inquiries for the delivery of quality products and services. Conducted pre-convention meetings, planning meetings with the customer(s) and, Banquet Event Order meetings to increase communication and strengthen internal and external relationships.

Answered incoming calls, providing information, transferring calls, or taking messages as necessary. Operated communication systems, such as telephone, switchboard, intercom and/or two-way radio.

Proficient in conducting research and gathering data relevant to my role. Developed strong written and verbal communication skills for effective delegation and reporting. Able to present ideas clearly to diverse audiences, including policymakers and community members, which has made my hospitality career a success.