Open to opportunities

Theresa Kelly

@theresakelly

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Experienced hospitality professional

United States

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What I'm looking for

Seeking a challenging role that leverages my hospitality expertise to drive results and innovation, with a focus on exceptional guest service and operational efficiency.

As a seasoned hospitality expert, I bring a strong track record in housekeeping management, event coordination, and tenant advocacy. With a proven ability to foster a positive environment for staff and guests, I drive results and innovation while ensuring compliance with industry standards.

My expertise in team leadership, cost-saving strategies, and guest satisfaction improvement has yielded impressive results, including a 6-point increase in Guest Satisfaction Scores (GSS) within 60 days. I am adept at managing day-to-day operations, budgeting, and forecasting, with a keen eye for detail and a passion for delivering exceptional service.

With a strong background in hospitality, I am confident in my ability to make a meaningful impact in any organization, driving operational efficiency and excellence in every aspect of my work.

Experience

Work history, roles, and key accomplishments

Assistant Director of Housekeeping

Hyatt Union Square

Jul 2022 - Aug 2023 (1 year 1 month)

Directed and managed housekeeping operations to maintain overall cleanliness and ensure superior guest service. Conducted routine inspections of rooms, public spaces, banquet halls, and meeting rooms to meet hotel standards.

Team Leadership Microsoft Office

Housing Hotline Specialist

Housing Court Answers

Jan 2022 - Dec 2022 (11 months)

Provided eviction-related support to tenants, connecting them with free legal service providers and housing subsidies. Offered guidance on accessing benefits such as SCRIE, DRIE, ERAP, and CityFHEPS.

Conflict Resolution Microsoft Office Google Workspace

Conference Aide Coordinator

Goldman Sachs

Mar 2013 - Sep 2022 (9 years 6 months)

Coordinated investor meetings, managing schedules and clearances for high-profile corporate events. Arranged catering and logistics for meetings and directed clients to speaking engagements.

Event Planning Coordination Microsoft Office

Housekeeping Manager/MOD

Holiday Inn Express and Suites

Jan 2020 - Apr 2020 (3 months)

Hired, trained, and managed housekeeping staff to maintain property cleanliness and meet brand standards. Addressed guest complaints and resolved employee issues, ensuring a seamless guest experience.

Team Leadership

Trade Show Coordinator

Jacob Javits Center

Feb 2014 - Jan 2018 (3 years 11 months)

Registered attendees, exhibitors, and VIPs for domestic and international trade shows. Worked as a host and server for special events, collaborating with Centerplate.

Event Planning Coordination Customer Service

Assistant Restaurant Manager

Omni Hotel Berkshire Place

Jan 2011 - Jan 2012 (1 year)

Managed guest relations, staff scheduling, and food and beverage cost controls. Coordinated with the catering department for event planning and banquet setup.

Food and Beverage Event Planning Customer Service