Open to opportunities

destinee brown

@destineebrown

Message

Customer-focused professional with over 10 years of service experience.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service expertise while contributing to a team-oriented environment focused on client satisfaction and event success.

I am a customer-focused and results-driven professional with over 10 years of experience in customer service. My career has been marked by a proven track record of exceeding sales goals and building strong client relationships. As a Conference Service Manager at DoubleTree by Hilton, I have successfully created and maintained trustworthy relationships with clients and travel coordinators, ensuring that all contractual obligations and client needs are fully met.

Throughout my tenure, I have consistently exceeded targeted sales goals by an average of 26%, while also contributing to my team's recognition as one of the top 10% of Hilton properties nationwide. My dedication to customer satisfaction has been recognized through our team earning Hilton’s highest Guest Satisfaction Score for five consecutive years. I thrive in dynamic environments and am passionate about creating memorable experiences for guests, which I believe is key to fostering loyalty and repeat business.

Experience

Work history, roles, and key accomplishments

Current

Conference Service Manager

Current

DoubleTree by Hilton (LTD Hospitality)

Aug 2022 - May 2025 (2 years 9 months)

Managed conference services, building client relationships and leading property tours to advertise event capabilities. Drafted event orders, reports, and utilized computer systems to plan and schedule client events, ensuring all contractual obligations and needs were met. Developed customized event plans tailored to client budgets and processed payments.

Client Relationship Management Event Planning Contract Negotiation Systems Payment Processing Sales Customer Satisfaction Team Collaboration

Front Office Supervisor

DoubleTree by Hilton (LTD Hospitality)

May 2021 - Aug 2022 (1 year 3 months)

Supervised and trained front desk agents, creating memorable guest experiences through attentive customer care and arranging special accommodations. Managed reservations via phone, email, and in-person, responding quickly to guest inquiries and complaints. Coordinated with housekeeping and maintenance staff and processed various forms of payment using a POS system.

Staff Training Customer Service Payment Processing