Open to opportunities

Eti-inyene Essien

@etiinyeneessien

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Resourceful customer service representative with a strong sales background.

Nigeria

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth in sales and client relations.

I am a resourceful and articulate graduate with a B.A. in History and International Relations from Redeemers University. My journey has equipped me with proven experience in customer service, logistics, and small-scale sales. I thrive in dynamic environments where I can leverage my skills in handling customer inquiries, coordinating appointments, and resolving issues effectively.

As an Independent Sales Representative, I successfully managed a small-scale clothing business, overseeing all aspects of customer interaction and ensuring smooth fulfillment of orders. My ability to engage with customers through social media platforms has resulted in a loyal customer base, with 80% of clients reordering products. Additionally, my role as a Client Relations & Booking Coordinator at Eagles Transport Services allowed me to enhance client satisfaction and operational efficiency through strong organizational and communication skills.

Experience

Work history, roles, and key accomplishments

Current

Independent Sales Representative

Current

Self Employed

Dec 2024 - Present (7 months)

Successfully ran a small-scale clothing business remotely, handling all aspects of customer interaction and ensuring smooth fulfillment of customer orders. Managed end-to-end sales of branded shirts via social media platforms, including WhatsApp and Instagram.

Customer Service Logistics Sales Digital Marketing Conflict Resolution order fulfillment Social Media Management Customer Engagement Pricing

Current

Delegate & Logistics Volunteer

Current

Redeemers University Model United Nations (RUIMUN)

Mar 2025 - Present (4 months)

Acted as a university Model United Nations delegate, representing assigned countries in simulated international debates. Responsibilities included researching global issues, drafting position papers, delivering speeches, and collaborating with fellow delegates to resolve complex problems.

Diplomacy Public Speaking Team Coordination Research Position Papers Delegators Time Management International Relations

Client Relations & Booking Coordinator

Eagles Transport Services

Dec 2023 - Aug 2024 (8 months)

Served as a key coordinator for student travel logistics, playing a vital role in mobilizing university students during school breaks through strong organizational, communication, and customer service skills. Spearheaded student mobilization for school break travels, consistently coordinating group transportation for university students.

Client Relations Customer Service Communication Organizational Skills Conflict Resolution Record keeping Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Redeemers University

B.A History and International relations, History and International Relations

Activities and societies: Delegate & Logistics Volunteer at Redeemers University Model United Nations (RUIMUN). Represented assigned countries in simulated international debates, researched global issues, drafted position papers, delivered speeches, and collaborated with delegates to resolve complex problems. Assisted in event logistics, including setup, delegate coordination, and time management.

Studied History and International Relations, gaining knowledge in public communication, speech writing, peace, and conflict resolution. Developed skills in research, analysis, and diplomatic communication.