EHEthan Hyde
@ethanhyde
Multilingual customer support specialist with strong problem-solving skills.
United KingdomWhat I'm looking for
I am a dedicated professional with extensive experience in customer service and support roles, particularly in high-pressure environments. My journey began at Marstons PLC, where I honed my skills as a waiter and barman, providing exceptional service to customers while managing multiple tables efficiently. My ability to adapt to diverse clientele and communicate in foreign languages has significantly enhanced customer experiences.
Transitioning into the culinary world as a chef, I maintained high standards of food preparation and presentation, ensuring compliance with health and safety regulations. Currently, I work remotely as a French-speaking Order Support Specialist and Fraud Specialist for Teleperformance, where I leverage my multilingual skills to resolve customer issues and prevent fraud. My commitment to delivering efficient solutions and protecting customer data drives my professional ethos.
Experience
Work history, roles, and key accomplishments
French Speaking Fraud Specialist
Teleperformance
Jan 2025 - Present (5 months)
Specializes in detecting and preventing potentially fraudulent orders by identifying patterns and verifying information with customers. Conducts swift investigations to make justified decisions on orders and flags suspicious activity. Ensures strict adherence to GDPR regulations and protects sensitive customer data throughout the process.
French Speaking Order Support Specialist
Teleperformance
Jun 2024 - Jan 2025 (7 months)
Provided order support for the EMEIA market, assisting French, Spanish, and English-speaking clients with efficient solutions. Conducted thorough investigations with carriers to prevent fraud and resolved complex issues like high-value refunds and replacements. Managed outbound calls, liaised with partners, processed returns, and resolved system blocks while adhering to company procedures.
Waiter and Barman
Marstons PLC
Aug 2020 - May 2024 (3 years 9 months)
Provided excellent customer service through table service and problem-solving in a high-pressure restaurant environment. Managed multiple tables efficiently, handled payments, resolved customer issues, and adapted service to diverse clientele. Prepared drinks, including cocktails, and utilized foreign language skills to enhance guest experience.
Education
Degrees, certifications, and relevant coursework
Mayfield Grammar School
A Level, Spanish
2020 - 2022
Grade: A*
Completed A Level studies in Spanish. Achieved a grade of A*.
Mayfield Grammar School
A Level, French
2020 - 2022
Grade: A*
Completed A Level studies in French. Achieved a grade of A*.
Mayfield Grammar School
A Level, German
2020 - 2022
Grade: A
Completed A Level studies in German. Achieved a grade of A.
Mayfield Grammar School
A Level, Sociology
2020 - 2022
Grade: B
Completed A Level studies in Sociology. Achieved a grade of B.
Northfleet Technology College
GCSE, GCSEs in English, Mathematics, Sciences, and Languages
2015 - 2020
Completed GCSE studies across a range of subjects including English, Mathematics, Sciences, and Languages. Studied Biology, Chemistry, Physics, Spanish, French, Portuguese, and Citizenship.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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