Ashley Lodge

I've handled high volumes of customer enquiries by phone and email, resolving issues accurately and building strong customer relationships. I consistently maintain 95%+ customer satisfaction ratings and helped reduce average response times by 20% through clearer communication and process efficiency.

In my current role with Proception Vigilant, I respond to incidents, manage access control, maintain accurate records, and provide professional customer support. I resolve service issues quickly to minimise delays and improve customer satisfaction.

Previously at Ninefields Fishabar, I managed inbound calls, customer queries, complaints, orders, and payments while coordinating with kitchen and delivery teams to maintain order accuracy. I also delivered front-of-house service and handled cash and card transactions in a fast-paced environment.

I'm detail-oriented, empathetic, and dependable, with advanced Excel skills and experience using Zendesk, Salesforce, Outlook, Google Workspace, Slack, and Teams. I enjoy finding practical process improvements that help teams deliver accurate, efficient, and friendly service.