Estrella Arredondo

At T-Mobile, I resolve billing, account, payment, device, and technical concerns while processing updates, upgrades, and customer requests accurately.

I've supported students, faculty, and staff at the University of Houston by answering questions, managing records, and helping people locate information. At Starbucks, I handled customer concerns, orders, payments, cash transactions, and trained new team members in a high-volume environment.

I'm bilingual in English and Spanish, communicate clearly, and learn new systems quickly while keeping customer information and documentation accurate.