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Looking for a job

Niyi Olawole

@niyiolawole

Virtual Assistant at Meetup US who improved customer satisfaction to 95%+ and increased online community engagement by 35%.

At Meetup US, I handled 60–100+ customer inquiries daily and maintained a 95%+ customer satisfaction rate. I also moderated the brand’s 5,000+ member online community, increasing engagement by 35%.

I managed social media content and writing, coordinated appointments, and conducted cold calling and lead outreach. In my earlier Virtual Assistant role for clients in the UK and US, I supported daily operations, created content, and used Canva and CapCut for graphics and short-form video.

Experience

Work history, roles, and key accomplishments

MU

Virtual Assistant

Meetup US

Mar 2024 - Apr 2026 (2 years 1 month)

Managed customer inquiries, moderated online community, oversaw social media, handled appointment setting and cold calling, and performed research and content writing.

Customer Support Community Management Social Media Management Appointment Setting Cold Calling Lead Generation Content Writing Photo Editor Research CRM Project Management Communication Tools

UC

Virtual Assistant / Social Media Manager

UK & US Clients

Dec 2022 - Jan 2024 (1 year 1 month)

Provided administrative and organizational support, managed social media pages, designed graphics, edited videos, and handled customer support and CRM management.

Virtual Assistant Social Media Management Canva Capcut Copywriting Content Writing Customer Support CRM Inbound Calling Outbound Calling Online Research Content Planning Google Workspace

Education

Degrees, certifications, and relevant coursework

JA

JCA Global Digital Academy

Foreign VA Masterclass, Virtual Assistance

Completed the Foreign VA Masterclass at JCA Global Digital Academy in 2026.

AL

ALX

Virtual Assistant, Virtual Assistance

Completed the Virtual Assistant program at ALX in 2025.

OU

Obafemi Awolowo University

Bachelor of Science, Physics Education

Studied Physics Education at Obafemi Awolowo University, completing in 2018.

Tech stack

Software and tools used professionally

Availability

Looking for a job

Location

Nigeria

Authorized to work in

Salary expectations

30k+ USD

Job categories

Virtual Assistant Social Media Manager Customer Support Specialist

Skills

Virtual Assistant Administrative Support Customer Support Social Media Management Content Writing Copywriting Content Strategy Appointment Setting Calendar Management Inbound Calling Outbound Calling Cold Calling CRM Management Online Research Market Analysis

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