Uyoyou Amiaka
@uyoyouuser
Detail-oriented creative virtual assistant improving workflows with content and admin support.
NigeriaWhat I'm looking for
I’m a detail-oriented Virtual Assistant and administrative support specialist who helps entrepreneurs and small businesses manage calendars, inboxes, documents, and digital workflows. I’m known for clear communication, reliability, and a creative approach to solving problems in fast-paced online environments.
Since 2023, I’ve developed and executed content strategies—creating social media captions, carousel posts, short-form videos, and email newsletters—while also editing and repurposing videos using CapCut. On the operations side, I manage scheduling, inbox organization, file management, and documentation, and I collaborate with clients to understand business goals and reduce bottlenecks to improve efficiency through research and thoughtful coordination.
Experience
Work history, roles, and key accomplishments
Content & Admin VA
Freelance
Jan 2023 - Present (3 years 3 months)
Developed and executed content strategies including social media captions, carousel posts, short-form videos, and email newsletters. Managed administrative workflows such as scheduling, inbox and file organization, documentation, and travel planning while collaborating with clients to improve efficiency.
Customer Support Agent
TechLine Solutions
Mar 2025 - Jan 2026 (10 months)
Provided first-line technical and billing support via phone and email across time zones while managing customer support on Twitter/X and Facebook. Maintained HubSpot CRM records and helped reduce ticket backlog by 20% by identifying recurring issues and creating internal FAQ documentation.
Remote Customer Service Rep
ShopEase Global
Jan 2023 - Oct 2024 (1 year 9 months)
Handled 80+ daily customer interactions via live chat and email, achieving an average 95% CSAT. Resolved order issues, refund requests, and product complaints within agreed SLA timeframes and used Zendesk to manage and escalate tickets.
Education
Degrees, certifications, and relevant coursework
TS Academy
Professional Training, Virtual Assistant
2025 -
Activities and societies: Training covered scheduling, CRM tools, automation (Zapier), and client communication.
Completed comprehensive virtual assistant training covering scheduling, CRM tools, Zapier automation, and client communication.
Ambrose Alli University
Bachelor of Science (BSc), Clinical Physiology
2025 -
Pursued a BSc in Clinical Physiology at Ambrose Alli University.
Ambrose Alli University
Bachelor of Science, Clinical Physiology
Earned a Bachelor of Science degree in Clinical Physiology from Ambrose Alli University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Portfolio
amiakauyoyouportfolio.my.canva.siteSocial media
Job categories
Skills
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