Open to opportunities

Esther Silas

@esthersilas

Message

Computer Science graduate delivering tech-enabled customer service solutions.

Nigeria

Message

What I'm looking for

I seek a role where I can apply my computer science background and customer-service experience to improve processes, support customers, and grow into greater technical or operational responsibility.

I am a detail-oriented Computer Science graduate with hands-on experience in customer service, sales, office operations, and records management. I combine technical literacy with strong communication to streamline processes and improve client experiences.

In recent roles I supported travel booking and client conversions remotely, oversaw office operations and HR-related tasks, and maintained confidential electronic health records with accuracy. I consistently met sales targets and ensured data integrity while supporting teams under pressure.

I completed a B.Sc. in Computer Science (Second Class Upper) and have practical experience from national service and healthcare administration that sharpened my organizational and multitasking abilities. I am proficient with Microsoft Office, data entry, basic programming concepts, and project coordination.

I am eager to join a dynamic team where I can apply technical skills and customer-focused experience to improve processes, support stakeholders, and drive measurable results.

Experience

Work history, roles, and key accomplishments

Remote Travel Consultant

ASAP Tickets

Jun 2025 - Oct 2025 (4 months)

Delivered customer service and travel advice, planned and booked domestic and international flights, and consistently met sales targets by converting leads into confirmed bookings.

Customer Service Ticketing Sales Communication CRM Problem Solving

Office Administrator

Forte Security & Allied Services

Jan 2025 - Sep 2025 (8 months)

Oversaw office operations, managed correspondence and records, supported recruitment and onboarding, and handled client inquiries, contracts, invoices, and payroll assistance.

Office Administration Records Management Recruitment support Payroll Client Relations Reporting & Compliance Scheduling

Teaching Assistant

Best Brain Academy

Dec 2023 - Oct 2024 (10 months)

Completed mandatory NYSC service, supported lesson delivery to develop pupils' understanding, and set high expectations to motivate and challenge students.

Teaching Assistance Lesson planning Student Engagement Classroom Management Communication Mentoring Educational Support

Records Officer

Mediservices Community Hospital

Mar 2022 - Sep 2022 (6 months)

Entered and updated patient data in EHR systems, ensured accuracy and confidentiality of patient information, and organized and retrieved medical records as needed.

Medical Records EHR Data Entry Confidentiality Data Accuracy Organization Healthcare Administration File Management

Education

Degrees, certifications, and relevant coursework

Federal University Oye-Ekiti

Bachelor of Science, Computer Science

2018 - 2023

Grade: Second Class Upper

Completed a Bachelor of Science in Computer Science with Second Class Upper honors; coursework and projects focused on core computer science concepts and practical applications.