Onyinyechi Obidiegwu
@onyinyechiobidiegwu
Customer service professional with 4+ years of experience.
NigeriaWhat I'm looking for
I am a dedicated customer service professional with over four years of experience in delivering exceptional service and resolving customer inquiries. My proactive and adaptable approach has enabled me to build strong relationships with customers, ensuring their satisfaction and loyalty. I pride myself on my excellent communication skills, both oral and written, which have been instrumental in addressing customer issues effectively.
Throughout my career, I have worked in various roles, including as a Customer Service Executive at Newedge Finance Limited, where I managed customer interactions across multiple channels. My experience also includes teaching Agricultural Science, where I honed my ability to engage and motivate individuals. I am hardworking, determined, and goal-oriented, always striving to exceed expectations and contribute positively to my team.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Newedge Finance Limited
Aug 2020 - Present (4 years 9 months)
Responsible for responding to customer inquiries through various channels, reconciling transaction payments, documenting interactions, and ensuring customer satisfaction. Skilled in preparing documents and maintaining records in adherence to company guidelines.
Agricultural Science Teacher
Government Technical College
Jan 2020 - Apr 2020 (3 months)
Conducted classroom teaching focused on improving agriculture quality and food production. Engaged students through discussions to enhance learning and participation.
Customer Representative Officer
Lofena Medicals
Oct 2015 - Sep 2017 (1 year 11 months)
Provided information about products and services, handled customer inquiries through various communication channels, and ensured a positive customer experience while managing cash transactions.
Education
Degrees, certifications, and relevant coursework
Rahn Wesley Institute of Management
Certification, Human Resource Management
2020 - 2020
Completed a certification in Human Resource Management, focusing on HR principles, practices, and the role of HR in organizations.
Ebonyi State University
Bachelor of Science, Economics
2014 - 2018
Grade: Second Class Honors (Lower Division)
Completed a Bachelor of Science in Economics with a focus on economic theories, principles, and practices, achieving Second Class Honors (Lower Division).
Saliu Abdulmalik College
S.S.C.E, General Education
2009 - 2011
Completed Secondary School Certificate Examination (S.S.C.E), demonstrating foundational knowledge and skills in various subjects.
African Church Primary School
F.S.L.C, Primary Education
1999 - 2004
Completed First School Leaving Certificate (F.S.L.C), acquiring basic literacy and numeracy skills.
Availability
Location
NigeriaAuthorized to work in
Job categories
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