esther o
@esthero
I drive sales, customer retention, and remote operations through proactive communication.
NigeriaWhat I'm looking for
I'm currently an Independent Travel Consultant at DreamPort, conducting outbound calls, qualifying prospects, scheduling consultations, and supporting customers throughout their travel-planning and booking process.
Previously, I managed customer relationships at Bread Basket Bakery & Confectionery, handling 30+ weekly interactions, re-engaging lapsed customers, and identifying upselling and cross-selling opportunities. At HVAC Network Options, I handled 20+ daily inquiries, tracked support tickets, and coordinated service consultations and follow-ups.
I've also contributed to AI data projects with Micro1 by recording and reviewing videos against detailed quality requirements. I bring 6+ years of experience across sales, customer service, lead generation, CRM management, and consistent remote work.
Experience
Work history, roles, and key accomplishments
Independent Travel Consultant
DreamPort
Jun 2026 - Present (4 months)
Conducts outbound calls to prospective and existing customers to understand travel needs, present suitable options, and generate new sales opportunities. Schedules consultations and follow-up appointments while maintaining timely and professional communication.
Video Contributor / AI Data Projects
Micro1
Jan 2026 - Dec 2026 (11 months)
Recorded videos demonstrating everyday household chores and routine activities according to detailed project instructions and defined content requirements. Followed strict recording guidelines and reviewed content for quality and consistency.
Customer Relationship Manager
Bread Basket Bakery & Confectionery
Mar 2020 - Jan 2026 (5 years 10 months)
Managed 30+ customer interactions weekly, resolving inquiries and complaints while converting service conversations into retained or upgraded accounts. Conducted proactive outbound follow-ups and identified upselling and cross-selling opportunities.
Customer Relationship Manager
HVAC Network Options
Jan 2018 - Dec 2020 (2 years 11 months)
Handled 20+ daily inbound inquiries and complaints, resolving issues efficiently while identifying opportunities to expand service agreements. Coordinated service consultations and follow-ups, and created and tracked support tickets end-to-end.
Elementary School Teacher
Yetville Private School
Jan 2012 - Dec 2015 (3 years 11 months)
Taught elementary school students, delivering lessons and supporting student development.
Education
Degrees, certifications, and relevant coursework
Simplilearn
Customer Relationship Management, Customer Relationship Management
Completed Customer Relationship Management certification from Simplilearn.
Virtual Click Support
Virtual Assistant Training, Virtual Assistant
Completed Virtual Assistant Training from Virtual Click Support.
Coursera
Digital Marketing & E-commerce, Digital Marketing & E-commerce
Completed Digital Marketing & E-commerce certification from Coursera.
Benue State University
Bachelor of Education, Social Studies Education
Bachelor of Education in Social Studies Education from Benue State University, Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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