Boniface Pius

Managed online communities by moderating discussions, responding to participant inquiries, and ensuring adherence to community guidelines. Served as a primary communication link between program participants and coordinators.

Provided technical and operational support to staff and students. Assisted with system setup, troubleshooting, and basic IT support tasks.

Collected, verified, and uploaded program data using digital data collection tools. Ensured accuracy, completeness, and timely submission of field data.

Conducted field monitoring visits to support program implementation. Collected, verified, and uploaded data into digital platforms.

Managed direct messages, customer inquiries, and online engagement across multiple social platforms. Responded to customer questions, complaints, and feedback in a timely and brand-consistent manner.

Served as a frontline communication point for clients, partners, and internal stakeholders. Responded to inquiries, followed up on outreach campaigns, and ensured timely communication.

Entered, updated, and maintained large volumes of data with high accuracy across spreadsheets, CRM systems, and online databases. Reviewed data for errors, inconsistencies, and missing information.

Delivered end-to-end customer support for travel bookings via chat, email, and phone. Assisted clients with flight reservations, itinerary planning, changes, cancellations, and post-booking inquiries.

Delivered real-time chat support across digital platforms including Telegram, WhatsApp, and web-based chat systems. Managed 100–150+ daily conversations while maintaining professionalism, empathy, and speed.

Responded to customer inquiries via email, chat, and phone support channels. Provided product information, order support, and basic technical troubleshooting.

Pursued a Bachelor of Science in Computer Science.

Completed secondary education with a Senior School Certificate.