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Boniface Pius

@bonifacepius

Customer support specialist at Dreamport handling travel bookings, itinerary changes, cancellations, and customer inquiries across chat, email, and phone.

Nigeria

Message

What I'm looking for

I'm open to global remote opportunities.

At Dreamport, I handled customer support for travel bookings through chat, email, and phone. I assisted with flight reservations, itinerary planning, changes, cancellations, and post-booking questions.

At Excelerate Consulting (Client: Grant Thornton), I supported client and partner outreach, updated CRM records, and helped prepare reports and outreach materials. I also conducted secondary research to support the identification of potential business opportunities.

As a freelance Chat Support Specialist, I managed 100–150+ daily conversations across Telegram, WhatsApp, and web-based chat systems, handling billing and account questions as well as complaints. I documented interactions and escalated complex issues when needed.

At Aspire Leadership Program (ALP), I manage online community discussions, participant inquiries, meetings, and records. My experience also includes field data collection with WHO and UNICEF, and IT support at Federal Science & Technical College, Gashua.

Experience

Work history, roles, and key accomplishments

Current

Community Manager & Administrative Assistant

Current

Aspire Leadership Program (ALP)

Jan 2024 - Present (2 years 8 months)

Managed online communities by moderating discussions, responding to participant inquiries, and ensuring adherence to community guidelines. Served as a primary communication link between program participants and coordinators.

Community Management Moderation Administrative Support Event Coordination Reporting

IT Support / Operations Assistant (NYSC)

Federal Science & Technical College, Gashua

Jun 2024 - May 2025 (11 months)

Provided technical and operational support to staff and students. Assisted with system setup, troubleshooting, and basic IT support tasks.

IT Support Troubleshooting System Setup Record keeping Administrative Support

Independent Monitor

World Health Organization (WHO)

Nov 2024 - Nov 2024 (0 months)

Collected, verified, and uploaded program data using digital data collection tools. Ensured accuracy, completeness, and timely submission of field data.

Data Collection Data Verification Reporting Stakeholder Engagement

Field Officer, Nigeria Learning Passport (NLP)

UNICEF

Oct 2024 - Nov 2024 (1 month)

Conducted field monitoring visits to support program implementation. Collected, verified, and uploaded data into digital platforms.

Field Monitoring Data Collection Training Reporting

Virtual Assistant & Social Media DM Manager

Phoenix Lead LLC

Managed direct messages, customer inquiries, and online engagement across multiple social platforms. Responded to customer questions, complaints, and feedback in a timely and brand-consistent manner.

Social Media Management Customer Support Scheduling Reporting Administrative Support

Outreach Consultant

Excelerate Consulting

Served as a frontline communication point for clients, partners, and internal stakeholders. Responded to inquiries, followed up on outreach campaigns, and ensured timely communication.

Client Communication CRM Research Documentation Remote Collaboration

Data Entry & Records Management Specialist

Freelance / Contract

Entered, updated, and maintained large volumes of data with high accuracy across spreadsheets, CRM systems, and online databases. Reviewed data for errors, inconsistencies, and missing information.

Data Entry Data Cleaning Documentation Spreadsheets CRM

Independent Travel Manager

Dreamport

Delivered end-to-end customer support for travel bookings via chat, email, and phone. Assisted clients with flight reservations, itinerary planning, changes, cancellations, and post-booking inquiries.

Customer Support Travel Booking itinerary planning Documentation Remote Work

Chat Support Specialist

Freelance

Delivered real-time chat support across digital platforms including Telegram, WhatsApp, and web-based chat systems. Managed 100–150+ daily conversations while maintaining professionalism, empathy, and speed.

Live Chat Customer Support Multitasking De escalation Documentation

Virtual Assistant / Customer & Technical Support

Quantum Sales Technology Ltd

Responded to customer inquiries via email, chat, and phone support channels. Provided product information, order support, and basic technical troubleshooting.

Customer Support Technical Support CRM Troubleshooting