Open to opportunities

Esther Nyambura

@esthernyambura1

Message

Detail-oriented administrative assistant skilled in CRM management, data handling, and customer support.

Zimbabwe

Message

What I'm looking for

I’m looking for an organization where I can handle high-volume data entry and CRM record management, support customers with accurate, timely follow-up, and contribute to retention and engagement through email and outreach.

I’m a detail-oriented, tech-savvy administrative assistant with experience in customer support, CRM management, administrative tasks, and data handling. I manage and update customer records and interaction logs using CRM systems and communication platforms, maintaining accurate customer databases to improve workflow efficiency and relationship management.

I handle customer inquiries, complaints, and issue resolution professionally, escalating unresolved issues when necessary to maintain service quality. I’ve supported sales and customer retention initiatives through email communication and outreach, maintained a 95% customer satisfaction rating, and managed company social media platforms including LinkedIn and Facebook.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Admin Assistant

Current

Influx

Dec 2023 - Present (2 years 6 months)

Managed and updated customer records and interaction logs in CRM systems, handling inquiries, complaints, and issue resolution with timely follow-up. Maintained a 95% customer satisfaction rating and supported sales retention via email outreach and social media engagement.

CRM Management Customer Support Data Entry Database Management Email Communication Social Media Management Time Management Problem Solving

Customer Support Representative

Sales Solutions

Dec 2021 - Apr 2023 (1 year 4 months)

Provided inbound customer support via phone, email, and live chat while maintaining accurate CRM databases and interaction logs. Supported sales and retention through cold calling and LinkedIn/email outreach, maintaining a 95% customer satisfaction rating.

Customer Support Live Chat Support Phone Support Email Support Databases Cold Calling Outreach Social Media Management Administrative Support Scheduling

Sales Representative

Dexin Building And Material Co. Ltd.

Jan 2017 - Nov 2019 (2 years 10 months)

Handled inbound calls and customer product inquiries, coordinating delivery schedules and order fulfillment with delivery teams. Completed administrative tasks including data entry, scheduling, and document preparation while maintaining accurate customer records.

Sales Support order fulfillment Delivery Coordination Data Entry document preparation Scheduling Administrative Support Customer Service