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Esther Mutemi

@esthermutemi

Virtual Support Assistant at Maendeleo Furnitures who coordinated customer orders and maintained business records.

At Maendeleo Furnitures, I handled customer communication, coordinated orders and deliveries, and maintained records of sales, purchases, expenses, stock movement, and client transactions.

I also prepared financial summaries and tracked payments and outstanding balances. I handled customer complaints and supported follow-up service.

At Palm Online System LTD, I managed lead records, scheduled appointments, conducted internet research, and supported customer email communication. Earlier, I provided administrative support at Graju Hardware and Cereals and worked as a Computer Tutor at Racefield schools.

Experience

Work history, roles, and key accomplishments

Virtual Support Assistant

Maendeleo Furnitures

Jan 2024 - Jan 2026 (2 years)

Managed daily customer communication, maintained accurate records, coordinated orders and deliveries, and prepared financial summaries. Handled complaints professionally and built strong client relationships.

Customer Service Record keeping Data Entry Communication Skills Time Management Problem Solving Confidentiality Organizational Skills Customer Relationship Management Calendar Management Email Management Appointment Scheduling Administrative Support Internet Research Microsoft Office Google Workspace

Marketing Agent

Palm Online System LTD

Jan 2023 - Dec 2023 (11 months)

Responded to customer inquiries, managed lead database, conducted market research, and supported administrative operations. Coordinated email communication and updated CRM information.

Customer Service Lead Management Appointment Scheduling Internet Research Market Analysis Email Communication CRM Administrative Support Data Entry

Sales Assistant

Graju Hardware and Cereals

Jan 2019 - Dec 2022 (3 years 11 months)

Provided front office customer service, managed orders and deliveries, maintained cash records and inventory reports, and supported daily office operations.