Open to opportunities

Faith Wangari

@faithwangari1

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Remote customer support and virtual assistant skilled in administration and client relations.

Kenya

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What I'm looking for

I seek a remote role providing reliable administrative and customer support where I can use digital tools, improve processes, and grow into data-driven responsibilities.

I am a proactive virtual assistant and administrative support specialist with experience in customer service, accounts coordination, and office administration. I use digital tools to streamline workflows and improve customer satisfaction.

At Mill Bakers Ltd I managed invoicing, data entry, and client communications, coordinating between sales, dispatch, and accounts to support daily operations. I reduced billing disputes by 40% through proactive communication and accurate documentation.

Previously I supervised sales floor operations, staff coordination, stock management, and financial tracking, supporting strong in-store customer experiences. I am currently pursuing a Master’s in Data Science to strengthen my analytical and technical capabilities.

I am passionate about supporting entrepreneurs, startups, and organizations by providing reliable remote administrative and customer support services, and I am adept with a wide range of remote collaboration and CRM tools.

Experience

Work history, roles, and key accomplishments

Current

Sales Administration Officer

Current

Mill Bakers Ltd

Dec 2022 - Present (2 years 10 months)

Provided customer support, managed invoice preparation and data entry, coordinated sales, dispatch and accounts to ensure timely order fulfillment, and reduced billing disputes by 40% through proactive client communication and reporting.

Customer Support Invoicing Data Entry Accounts Receivable CRM Reporting order fulfillment

Invoicing Clerk

Mill Bakers Ltd

Dec 2020 - Dec 2022 (2 years)

Maintained customer databases and digital records, processed purchase orders and issued invoices, and followed up on client feedback to improve service quality and support sales operations.

Invoicing Order Processing CRM Customer Service

Sales Floor Supervisor

Central Supermarkets & Provision Store

Sep 2018 - Dec 2020 (2 years 3 months)

Managed daily store operations, staff coordination, stock availability and pricing accuracy, and oversaw sales reporting, budgeting and financial tracking to ensure a smooth customer experience.