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Bibiana salome

@bibianasalome

Virtual assistant supporting a family business with customer service, Excel inventory tracking, sales records, and administrative tasks.

Kenya
Message

What I'm looking for

I'm seeking an entry-level remote role in virtual assistance, administration, or customer support, with flexible scheduling.

In my ongoing customer service and administrative support work for a family business, I respond to customer enquiries in person and by phone and share product information.

I support day-to-day shop operations by organising stock and tracking inventory in Excel. I also handle customer transactions and maintain sales records.

I use Microsoft Word, Microsoft Excel, and Google Docs to prepare documents and organise business information. In 2024, I supported product promotion by communicating product information to customers.

I'm studying for a Diploma in Human Resource Management and am seeking an entry-level remote role in virtual assistance, administration, or customer support.

Experience

Work history, roles, and key accomplishments

FB
Current

Customer Service & Administrative Support

Family Business

Jan 2023 - Present (3 years 10 months)

Assisted customers in person and by phone, responding to enquiries and providing product information. Supported day-to-day shop operations, including stock organisation and inventory tracking in Excel.

FB

Marketing Support

Family Business

Jan 2024 - Dec 2024 (11 months)

Supported product promotion by communicating product information clearly to customers.

Education

Degrees, certifications, and relevant coursework

KC

Kenya National Examinations Council

Diploma in Human Resource Management, Human Resource Management

2023 - 2025

Completed KNEC Human Resource Management Module II studies from 2023 to 2025, but the qualification has not yet been awarded.

CS

Coast Girls High School

Kenya Certificate of Secondary Education, General Studies

2018 - 2022

Completed secondary education at Coast Girls High School from 2018 to 2022, achieving the Kenya Certificate of Secondary Education (KCSE).

Tech stack

Software and tools used professionally

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