
Bibiana salome
@bibianasalome
Virtual assistant supporting a family business with customer service, Excel inventory tracking, sales records, and administrative tasks.
What I'm looking for
In my ongoing customer service and administrative support work for a family business, I respond to customer enquiries in person and by phone and share product information.
I support day-to-day shop operations by organising stock and tracking inventory in Excel. I also handle customer transactions and maintain sales records.
I use Microsoft Word, Microsoft Excel, and Google Docs to prepare documents and organise business information. In 2024, I supported product promotion by communicating product information to customers.
I'm studying for a Diploma in Human Resource Management and am seeking an entry-level remote role in virtual assistance, administration, or customer support.
Experience
Work history, roles, and key accomplishments
Customer Service & Administrative Support
Family Business
Jan 2023 - Present (3 years 10 months)
Assisted customers in person and by phone, responding to enquiries and providing product information. Supported day-to-day shop operations, including stock organisation and inventory tracking in Excel.
Marketing Support
Family Business
Jan 2024 - Dec 2024 (11 months)
Supported product promotion by communicating product information clearly to customers.
Education
Degrees, certifications, and relevant coursework
Kenya National Examinations Council
Diploma in Human Resource Management, Human Resource Management
2023 - 2025
Completed KNEC Human Resource Management Module II studies from 2023 to 2025, but the qualification has not yet been awarded.
Coast Girls High School
Kenya Certificate of Secondary Education, General Studies
2018 - 2022
Completed secondary education at Coast Girls High School from 2018 to 2022, achieving the Kenya Certificate of Secondary Education (KCSE).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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