Open to opportunities

Esther Mutahi

@esthermutahi

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Motivated ICT diploma holder with strong communication and teamwork skills.

Kenya

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What I'm looking for

I am looking for a role that challenges me and offers opportunities for growth and learning.

I am a highly motivated and dedicated Diploma holder from Thika Technical Training Institute, where I pursued Information Communication Technology. My academic journey has equipped me with essential knowledge and skills in the field of Information Technology. I pride myself on my adaptability, time management, and effective communication skills, which enable me to work well with diverse teams.

Currently, I am employed as a Sales Agent at Call Center International (CCI), where I am responsible for making calls to customers, onboarding interested clients, and guiding them through the application process. My previous roles have included customer care and accounting positions, where I honed my skills in customer relations and financial management. I am eager to leverage my skills and experience in a challenging new role that allows for continuous learning and professional growth.

Experience

Work history, roles, and key accomplishments

Current

Sales Agent

Current

Call Center International (CCI)

Dec 2024 - Present (6 months)

Engaged customers through outbound calls, effectively communicating product benefits and company terms and conditions. Successfully onboarded interested customers, including conducting sanction screening, and guided them through the product application process.

Customer Service Sales Communication Product Knowledge Onboarding Sanction Screening

Real Estate Administrator

Mayndi Limuru Enterprises

Sep 2024 - Dec 2024 (3 months)

Managed monthly accounting for rent payments and calculated total monthly commissions from rentals. Processed and filed all lease and tenant agreements, ensuring safekeeping of customer files and records while handling front desk customer relations.

Accounting Real Estate Management Lease Agreements Customer Relations Data Entry Record keeping

Customer Care Agent

Joskar Group of Companies

Sep 2023 - Dec 2023 (3 months)

Served as a customer care agent, managing monthly accounting for Wi-Fi payments and allocating technicians to customers. Reported maintenance issues for prompt resolution, ensuring efficient internet service provision.

Customer Care Accounting Technical Support Problem Solving Communication

Cyber Attendant

Sep 2022 - Dec 2022 (3 months)

Processed various online services for customers and meticulously managed daily cash flow records. Utilized graphic design skills to assist customers with their needs.

Online Services Graphic Design Customer Service Record keeping Microsoft Office

Education

Degrees, certifications, and relevant coursework

Thika Technical Training Institute

Diploma, Information Communication Technology

Acquired a comprehensive understanding of Information Communication Technology, gaining essential knowledge and practical skills in the field. Developed adaptability, time management, and effective communication skills, preparing for collaborative work environments.

Hiriga Girls High School

KCSE Certificate, General Studies

Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE). Focused on a broad curriculum to build foundational knowledge across various subjects.

Karatina D.E.B Primary School

KCPE Certificate, General Studies

Completed primary education and obtained the Kenya Certificate of Primary Education (KCPE). Developed foundational literacy and numeracy skills.

Mathira Vocational and Training

Certificate, Computer Packages

Completed training in computer packages, enhancing proficiency in various software applications. Gained practical skills essential for modern office environments and digital tasks.