Open to opportunities

ESTHER GITARI

@esthergitari

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Customer-focused customer service officer experienced in financial services and remote support.

Kenya

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What I'm looking for

I seek remote customer support roles with global teams where I can apply financial customer service expertise, resolve complaints empathetically, and grow in client-facing responsibilities.

I am a customer-focused Customer Service Officer with over two years of experience in a microfinance institution, delivering high-quality support while handling sensitive financial information and ensuring process compliance.

I have strong skills in complaint resolution, CRM systems, active listening, and building customer trust, which led to improved client satisfaction and reliable account management.

I hold a Certificate in Supply Chain Management and am available immediately for remote customer support roles with global teams, offering disciplined remote work practices and multitasking ability.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

Microfinance Institution

Jan 2023 - Present (3 years)

Provide customer support for loan inquiries, repayments, and account issues, resolving complaints confidentially and improving client trust and satisfaction through accurate CRM recordkeeping.

Customer Support CRM Systems Email Support Phone Support Google Workspace Microsoft Office

Education

Degrees, certifications, and relevant coursework

Meru National Polytechnic

Certificate in Supply Chain Management, Supply Chain Management

Completed a Certificate in Supply Chain Management at Meru National Polytechnic, focusing on organizational and logistical principles applicable to customer-facing operations.