Ann Kariuki

I’m a customer support and virtual assistant professional with 8+ years of experience delivering high-quality client service, administrative operations, and remote-ready support across fast-paced financial services environments. I’m known for managing client communication end-to-end—phone, email, chat, and in-person—while staying calm under pressure.

In my most recent operational role, I managed 80+ active loan accounts across a KES 40M portfolio, processed average monthly disbursements of KES 3M, and resolved 30+ client cases daily. I also produced daily and weekly branch performance reports for senior management, keeping portfolio health, disbursement volumes, and collections outcomes consistently visible.

I bring strong administrative discipline: calendar and schedule management, inbox coordination, data entry, CRM systems and reporting, travel coordination, and multi-stakeholder communication. I’ve supported full client lifecycle management—from initial inquiry through post-disbursement relationship maintenance—while ensuring follow-ups were structured and outcomes documented precisely.

As a freelance remote client support specialist (2023–present), I operate independently across concurrent engagements, building repeatable intake and follow-up workflows that improve response consistency and turnaround time. I’m fully equipped for full-time remote work with US and European time zone availability, and I’m bilingual in English and Swahili.