Esther Fabiyi

As a Customer Success Analyst, I serve as a key point of contact for customers, addressing inquiries and resolving issues promptly. I provide comprehensive support to ensure a seamless banking experience and utilize SEO techniques to enhance the bank's online presence.

In my role as a Contact Center Agent, I identified customer needs, managed inbound and outbound calls, and provided satisfactory answers to inquiries. I also engaged in telemarketing and upselling while de-escalating situations with dissatisfied customers.

As a Service Advisor, I increased awareness of alternate banking channels, provided information on products, and resolved customer queries. I ensured customer satisfaction and escalated issues to relevant departments when necessary.

In this role, I supervised new account openings and ensured profitability. I detailed clients on the benefits of banking products and assisted with deposits when clients were indisposed.

As a Sales Representative, I managed new account openings, generated sales ideas, and ensured profitability. I focused on lead generation and database management to exceed sales targets.

Studied Management and Economics, focusing on the principles of management, economic theories, and their applications in real-world scenarios.

Completed secondary education with a focus on general studies, preparing for higher education and future career opportunities.

Completed primary education, laying the foundation for future academic pursuits and personal development.