Open to opportunities

Esther Esther

@estheresther

Message

Results-driven professional with expertise in partnership management.

Vietnam

Message

What I'm looking for

I am looking for a role that values collaboration, innovation, and continuous growth.

I am a results-driven and people-oriented individual with a strong belief that collaboration and effective communication are key to achieving success. My experience spans various roles, including shareholder at S.G Vietnam Transport Joint Stock Company and interpreter at the POC Institute, where I utilize my skills in Adlerian Psychology to provide training and counseling services. I am dedicated to fostering a positive and productive work environment, ensuring that all stakeholders are engaged and informed.

Throughout my career, I have consistently demonstrated my ability to lead teams and exceed targets. As the Head of Partnership at Asia Commercial Bank, I developed a wholesales model that enhanced customer experience and improved digital banking services. My tenure at Australia and New Zealand Bank saw me achieve outstanding performance ratings and numerous awards, reflecting my commitment to excellence and innovation in service delivery.

I am passionate about continuous learning and development, both for myself and my teams. My approach involves actively listening to diverse perspectives and adapting strategies to meet the unique needs of each project. I am excited to bring my expertise in partnership management, team leadership, and customer service to new challenges and opportunities.

Experience

Work history, roles, and key accomplishments

Current

Shareholder

Current

S.G VIETNAM TRANSPORT JOINT STOCK COMPANY

Apr 2024 - Present (1 year 2 months)

As a shareholder, I contribute to strategic decisions and oversee operations for a logistics company providing worldwide delivery services. My role involves ensuring efficient service delivery and compliance with regulations.

Strategic Planning Logistics Compliance Stakeholder Engagement

Current

Interpretator

Current

POC Institute

Mar 2023 - Present (2 years 3 months)

In my role as an interpretator, I facilitate communication and understanding in training and counseling sessions rooted in Adlerian Psychology, ensuring participants grasp key concepts effectively.

Communication Skills Adlerian Psychology Counseling Facilitation

Children’s Ministry Coordinator

The River Church Vietnam

Jul 2024 - Mar 2025 (8 months)

As a coordinator, I manage children's ministry activities, organize events, and ensure a safe environment for participants. I focus on community engagement and spiritual growth through various programs.

Event Planning People Management Community Engagement

Contact Centre Manager

Australia and New Zealand Bank Vietnam (ANZ)

Dec 2015 - Sep 2017 (1 year 9 months)

Managed contact centre operations, focusing on team development, revenue growth, and customer service excellence. Implemented innovative processes that significantly improved performance metrics.

Team Management Customer Service Revenue Process Improvement Training Development

Head of Partnership

Asia Commercial Bank (ACB)

Sep 2017 - Aug 2019 (1 year 11 months)

Led the development of a wholesales model for the bank, enhancing customer experience through strategic partnerships and cross-functional collaboration to meet departmental KPIs.

Partnership Development Cross Functional Collaboration Sales Strategy Customer Experience Team Leadership

Relationship Manager

Australia and New Zealand Bank Vietnam (ANZ)

Apr 2012 - Jul 2015 (3 years 3 months)

Managed relationships with high-net-worth clients, focusing on customer acquisition, issue resolution, and after-sales service to drive business growth and enhance customer satisfaction.

Relationship Management Customer Acquisition Business Development Sales Strategy

Branch Assistant cum Sales

Australia and New Zealand Bank Vietnam (ANZ)

Apr 2007 - Dec 2007 (8 months)

Supported branch operations and assisted in customer acquisition efforts, providing operational support and collaborating with mortgage managers to facilitate loan applications.

Customer Support Support Operations Collaboration Loan Facilitation

Education

Degrees, certifications, and relevant coursework

Vietnam Red Cross in Ho Chi Minh City

First Aid

2025 - 2025

Participated in Standard First Aid Training to enhance emergency response skills and knowledge.

Power of Change (POC) Institute

Counseling

2022 - 2023

Participated in a course on Christian life and marriage counseling, accredited by the Institute for Christian Life and Marriage Counseling (ICL) of Germany.

John C. Maxwell Leadership Program

Leadership

2021 - 2021

Engaged in a course titled 'Beyond Success', which encourages participants to pursue a life of significance and make a lasting positive impact.

ACB Training Center

Project Management

2018 - 2019

Completed international courses in Project Management and Train the Trainer, enhancing skills in project execution and training methodologies.

PACE Institute of Management

Human Resource Management

2015 - 2015

Completed a course for Chief Human Resource Officer (CHRO), focusing on advanced HR management strategies and practices.

HUFLIT University

Bachelor's degree, International Business Administration

2002 - 2006

Completed a Bachelor's degree in International Business Administration, focusing on the principles of business management, finance, and international trade.