Tu Nguyen

Managed a portfolio of high-net-worth clients, delivering tailored support and strategic insights to optimize trading performance. Acted as the primary liaison for client inquiries and collaborated with teams to onboard new clients while ensuring adherence to regulatory standards. Achieved a 20% increase in client conversion rates and consistently met sales targets.

Top 2 performance agent after 2 months of working, consistently meeting KPI and SLA targets. Handled customer inquiries via various channels, assisted sales teams, and collaborated with cross-functional teams to resolve escalations, ensuring high customer satisfaction.

Coordinated projects led by the CEO, ensuring clear communication between customers and internal teams. Managed workflow and maintained an organized system for tracking tasks and projects while establishing relationships with vendors.

Supported overseas purchases, handled complex complaints, and ensured timely payments while collaborating with stakeholders on onsite lighting projects.

Proactively built B2B and B2C customer relationships, created quotations for commercial projects, and expanded the business market for new products across Vietnam.

Designed internal communication materials for stock market reference, contributing to the product development department.

Coordinated events and community tourism projects, managing budgets and ensuring successful execution while mentoring co-operator teams.

Engaged in a Senior Customer Services role, committed to implementing departmental goals and ensuring alignment with company strategy while fostering a culture of excellence and continuous improvement.

Pursued a Bachelor degree in Finance, focusing on providing a professional and positive brand image while resolving customer inquiries via chat, email, and phone. Achieved high QA scores through excellent handling of customer interactions.

Worked as a Customer Service Associate, achieving top performance metrics and handling customer inquiries to ensure high satisfaction levels.

Served as a Personal Assistant to the CEO, coordinating projects and ensuring clear communication between customers and internal teams.

Worked as a Sales Executive, building B2B and B2C customer relationships and managing proposals for commercial lighting projects.

Coordinated events and managed community tourism projects, ensuring successful execution and budget management.

Completed a Certificate of Being Rich Course, focusing on financial literacy and wealth management strategies.