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Debbie McLean-Janet

@debbiemclean-janet

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I manage governance, policy, and partnership portfolios that turn complex institutional plans into outcomes.

France

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What I'm looking for

I'm looking to apply my governance, policy coordination, stakeholder management, and process-improvement experience in a complex institutional environment, while continuing to build French proficiency.

I've managed community development portfolios at Nelson City Council, coordinating government, NGOs, and community organisations through contract lifecycles, compliance, funding decisions, and partnership renewal. I led a youth council programme redesign across five stakeholder groups and resolved high-stakes conflict through formal mediation.

I've also improved client operations at Nelson Cycle Hire and Tours, increasing satisfaction scores by 20%, and supported former refugees through Red Cross onboarding. Now based in Paris, I bring over a decade of governance, policy coordination, workflow improvement, and international operations experience while progressing my French toward executive proficiency.

Experience

Work history, roles, and key accomplishments

Community Engagement Lead

Red Cross

Jan 2022 - Dec 2024 (2 years 11 months)

Supported former refugees through intensive onboarding covering immigration, housing, healthcare, and welfare systems. Advocated for systemic improvements within institutional frameworks, influencing program design.

Community Engagement Advocacy Program Design Cross Cultural Communication Trust Building

Community Partnerships Adviser

Nelson City Council

Jan 2021 - Dec 2024 (3 years 11 months)

Managed a portfolio of 10 to 15 concurrent community development accounts, owning the full lifecycle from onboarding through renewal and compliance monitoring. Acted as primary relationship manager for 20 to 30 organisations and led the redesign of a youth council program.

Stakeholder Management Partnership Management Contract Management Portfolio Management Compliance Program Design Mediation Cross functional Coordination Promapp HubSpot Salesforce Notion Linear Trello Microsoft 365

Operations Coordinator — Client Experience

Nelson Cycle Hire and Tours

Jan 2019 - Dec 2022 (3 years 11 months)

Owned the end-to-end client experience for a seasonal B2C service, from first contact through post-service follow-up and retention. Improved customer engagement workflows, increasing satisfaction scores by 20% and driving repeat bookings.

Customer Experience Workflow Optimization Customer Retention Team Onboarding Process Improvement