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Stephane Brou User

@stephanebrouuser

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I improve digital operations, AI data quality, and customer workflows across global platforms.

France

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What I'm looking for

I'm looking for a role where I can improve digital workflows, support users, strengthen AI data quality, and collaborate with international teams on customer-focused platforms and operations.

I've supported Air France customers through booking, check-in, account management, and complex service issues while meeting SLA expectations. I also evaluate LLM outputs, annotate multilingual data, refine prompts, and apply QA standards for Centific/Pactera Edge AI projects.

At Natural Source International, I owned digital project priorities for a website redesign, supported Odoo workflows across CRM, sales, inventory, HR, and e-commerce, and trained users after implementation. My background also includes logistics coordination, financial data management, CRM support, content publishing, and Agile product ownership.

Experience

Work history, roles, and key accomplishments

Digital Projects Manager / Functional Consultant / Certified ScrumMaster

Natural Source International

Managed digital project roadmap, acted as Product Owner for website redesign, and supported Odoo applications across multiple workflows. Conducted user training, optimized marketing campaigns, and created reporting tools.

Odoo Jira Asana Planisware Salesforce Google Workspace Excel Shopify Magento Google Analytics Agile Scrum Product Ownership Functional Consulting

Customer Agent

Bluelink / Air France

Provided customer support for Air France, handling bookings, complaints, and assisting with website and mobile app navigation. Collaborated with departments to resolve issues and met SLA expectations.

OSCAR Amadeus Customer Support SLA Complaint Resolution

AI Data Annotator / AI Model Evaluator / AI French Language Specialist

Centific / Pactera Edge

Evaluated AI model responses to improve LLM accuracy and performance, performed data annotation and quality review, and generated prompts to optimize AI outputs. Collaborated in cross-functional AI operations and human-in-the-loop workflows.

AI Evaluation LLM Data Annotation NLP Quality Assurance Prompt Engineering Multilingual Translation

Content Programming / Publisher - VOD & SVOD

Canal+ France

Prepared and published VOD programs for CanalPlay and CanalPlay Infinity, coordinated technical issue resolution, and supported content quality control. Proposed platform and marketing improvements.

Video on Demand (VOD)SVOD Content Management Quality Control Digital Platforms

Content Programming Editor / Customer & IT Support

Canal+ France

Provided customer and IT support, monitored client activity through Siebel CRM, and created training materials. Supported customer retention and upselling.

Siebel CRM Customer Support IT Support Training Upselling

Financial Management Associate

GMHC (Nonprofit)

Maintained client and financial databases, managed financial records, and prepared reports for the Social Security Administration. Streamlined data entry and financial tracking processes in Excel.

Excel Financial Reporting Data Entry Reconciliations Audit

Logistics / Shipment Coordinator

Manupro Ltd / Natural Source International

Monitored inventory, forecasted operational needs, and coordinated production activities. Sourced suppliers, created SOPs, and managed order workflows.

Excel Batch Master Inventory Management Forecasting SOP流程设计 Supplier Sourcing