Open to opportunities

Esther Ehirim

@estherehirim

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Customer-focused Front Desk Officer and marketer specializing in digital campaigns and client relationships.

Nigeria

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What I'm looking for

I’m looking for a customer-facing role where I can blend front desk service, digital marketing, and event coordination—driving brand visibility, resolving issues quickly, and contributing to a collaborative team that values growth and excellent client experience.

I’m a results-driven Front Desk Officer with a strong customer service and marketing foundation, currently developing and executing strategies at TNT Apartments to support business goals through customer engagement and brand visibility. I’ve managed social media platforms, created content, conducted market research, and built campaigns that increased awareness while strengthening client relationships.

Across hospitality, banking, media, and events, I consistently bring leadership and problem-solving. At Stanbic IBTC Bank (Customer Service Representative Officer), I handled financial transactions and compliance-focused customer support, while at a Vick_Glamour_Ushering Agency I served as Chief Coordinator—greeting attendees, coordinating logistics, liaising with stakeholders, and maintaining budgets and accurate records. With my Mass Communication (B.Sc) training, I also worked as a Newscaster/Host, researching and delivering news scripts and interviewing guests.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Officer/Marketer

Current

TNT Apartments

Jan 2025 - Present (1 year 8 months)

Developed and implemented marketing strategies to meet business objectives, including social media content and campaigns. Conducted market research and supported sales teams with sales materials and training.

Digital Marketing Marketing Strategy Social Media Management Content Creation Campaign Management Market Research Sales Support Sales Training Customer Service

Chief Coordinator

Vick Glamour Ushering Agency

Jan 2024 - Dec 2024 (11 months)

Coordinated event logistics and operations to ensure timely execution and a positive attendee experience. Managed usher allocation and scheduling, liaised with clients and vendors, and maintained records, budgets, and compliance.

Event Coordination Customer Service Logistics Management Usher Allocation Scheduling Stakeholder Management Budget Management Compliance Record keeping Performance Evaluation

Customer Service Representative Officer

Stanbic IbTC Bank

Jan 2022 - Jan 2023 (1 year)

Provided customer service by addressing inquiries and resolving issues efficiently. Processed financial transactions, managed accounts, adhered to banking regulations, and applied product knowledge and risk management practices.

Customer Service Financial Transactions Account Management Product Knowledge Risk Management Banking Compliance Sales Support

Customer Service

Sunny Enterprise

Feb 2021 - Jul 2021 (5 months)

Handled customer inquiries and resolved complaints through phone, email, chat, and in-person support. Processed transactions and orders, maintained customer data, and supported sales and operations to improve customer experience.

Customer Support Complaint Resolution Transaction Processing Order Processing Customer Data Management Sales Operations

Potential Sales Representative

Divine Providence Enterprise

Jan 2019 - Jan 2020 (1 year)

Conducted wholesale and retail sales of gifts, provisions, cosmetics, and household items while maintaining customer relationships with customers and distributors. Drove marketing and branding through social media and digital marketing, supported leadership and team coordination, and achieved sales growth.

Sales Wholesale Sales Customer Relationship Management Brand Marketing Social Media Management Digital Marketing Content Creation Negotiation Leadership Teamwork Public Speaking

Newscaster/Host

School News Media House, Unn

Jan 2023 - Present (3 years 8 months)

Researched, wrote, and delivered news scripts with accuracy, clarity, and engaging storytelling. Presented breaking news and features, conducted interviews, and collaborated with writers and teams to develop show concepts and content.

News Writing Script Writing Presenter Interviewing social media engagement Content Development Audience Engagement