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Anita Joseph

@anitajoseph2

Customer service and front-desk professional at Access Bank PLC who handled account inquiries and supported branch records and data entry.

Nigeria

Message

At Access Bank PLC, I managed front-desk operations and supported customers with account inquiries and routine service requests. I also maintained branch records and entered operational data.

At Akwa Ibom State Ministry of Information, I assisted with public information strategies and supported content for press releases, awareness campaigns, and internal briefs.

At Alarm Centre Limited, I welcomed visitors and handled telephone, email, and routine inquiries about solar energy solutions. I also maintained visitor logs and coordinated scheduling and follow-ups.

Experience

Work history, roles, and key accomplishments

Communication Strategist Intern

Akwa Ibom State Ministry of Information

Jan 2024 - Dec 2024 (11 months)

Assisted in developing and implementing public information dissemination strategies. Supported content creation for official press releases, public awareness campaigns, and internal communication briefs.

Public Relations Content Creation Media Monitoring Communication Skills Government Communications

Operational Staff Intern

Access Bank PLC

Jan 2024 - Jul 2024 (6 months)

Managed front-desk operations and delivered customer service support, resolving account inquiries and routine service requests. Maintained professionalism and operational compliance while handling client interactions and high-volume banking room inquiries.

Customer Service Front Desk Operations Record keeping Data Entry Microsoft Office Communication Skills Teamwork

Front Desk Officer

Alarm Centre Limited

Jan 2020 - Dec 2021 (1 year 11 months)

Welcomed visitors, clients, and prospective solar solution buyers, routing them to appropriate departments. Managed telephone communications, email correspondences, and routine enquiries regarding solar product offerings.

Front Desk Operations Customer Service Phone Handling Email Correspondence Scheduling Administrative Support