EOEsther Akinyi Odongo
@estherakinyiodongo
Detail-oriented Virtual Assistant with 7+ years of experience.
KenyaWhat I'm looking for
I am a detail-oriented and highly organized Virtual Assistant with over 7 years of experience in administrative support, customer service, logistics coordination, and document management. My journey has been marked by a commitment to operational excellence and client satisfaction, which I have honed through various roles in fast-paced environments.
Currently, I serve as a Service Delivery Officer at Sidian Bank, where I deliver exceptional support to banking clients, manage scheduling, and oversee logistics for customer onboarding. My previous experiences include coordinating logistics for environmental campaigns with Greenpeace Africa and supporting high-level stakeholder events with UN Women. I am passionate about sustainability and social justice, and I thrive in roles that allow me to contribute positively to my community.
Experience
Work history, roles, and key accomplishments
Service Delivery Officer
Sidian Bank
Feb 2018 - Present (7 years 5 months)
Delivered exceptional administrative and customer service support to banking clients. Managed scheduling, document filing, and internal reporting processes while overseeing logistics for customer onboarding. Provided operational support to internal teams and trained new staff on processes.
Environmental Research Volunteer
Greenpeace Africa
Jan 2017 - Mar 2018 (1 year 2 months)
Coordinated logistics and event planning for environmental campaigns. Conducted field research and compiled data for environmental advocacy reports while managing communications with stakeholders and volunteers during fieldwork.
Logistical Support Volunteer
UNDP
Aug 2016 - Aug 2016 (0 months)
Provided logistical support for a high-profile international conference. Managed participant accreditation, scheduling, and daily operational tasks to ensure smooth event execution.
Program Assistant, Women Economic Empowerment
UN Women ESARO
Apr 2015 - Oct 2015 (6 months)
Supported planning and scheduling of high-level stakeholder events. Managed travel arrangements, meeting logistics, and participant communications while drafting reports and assisting with research for program outputs.
Education
Degrees, certifications, and relevant coursework
AAALX Africa
Virtual Assistant Program, Virtual Assistance
2025 - 2025
Completed a Virtual Assistant Program, gaining skills in administrative support, customer service, and operational management.
UNUniversity of Nairobi
BSc, Environmental Conservation & Natural Resource Management
2010 - 2014
Studied Environmental Conservation and Natural Resource Management, focusing on sustainable practices and the management of natural resources.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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