EAEsther Akintimehin
@estherakintimehin
Results-driven Virtual Assistant with expertise in customer support.
NigeriaWhat I'm looking for
As a dedicated Virtual Assistant with over 3 years of experience, I have honed my skills in administrative support and customer service. My commitment to excellence has resulted in a remarkable 95% customer satisfaction rate and a 50% increase in customer retention. I am proficient in various CRM tools, Microsoft Office, and Google Workspace, which enables me to deliver efficient and effective support to my clients.
In my recent role as a Customer Service Support at D&S Stores, I developed a deep understanding of the product line, resolving 95% of customer inquiries on the first contact. This proactive approach not only reduced escalation rates by 20% but also contributed to a 12% growth in sales. My previous experience as a Virtual Executive Medical Assistant at Ken Medical Diagnostic Centre allowed me to improve patient satisfaction significantly by managing appointments and ensuring compliance with regulations.
Experience
Work history, roles, and key accomplishments
Customer Service Support
D&S Stores
Apr 2024 - Present (1 year 1 month)
Developed expertise in the company's product line, resolving 95% of customers’ inquiries on first contact and reducing escalation rates by 20%. Implemented proactive engagement strategies resulting in a 30% increase in customer retention, contributing to a 12% growth in sales.
Customer Loan Officer
TOGA FINANCE
Jan 2024 - Feb 2024 (1 month)
Evaluated customer creditworthiness and processed loans from initial request to closing. Built relationships with customers and ensured loan decisions aligned with company policies.
Virtual Executive Medical Assistant
Ken Medical Diagnostic Centre
Nov 2021 - Jun 2022 (7 months)
Efficiently scheduled and managed patient appointments, reducing waiting times and improving patient satisfaction by 50%. Achieved accurate patient records and ensured compliance with regulations.
Education
Degrees, certifications, and relevant coursework
Ogun State Institute Of Technology
Higher National Diploma, Microbiology
2019 - 2024
Pursuing Higher National Diploma in Microbiology, focusing on advanced microbiological techniques and applications in various fields.
Ogun State Institute Of Technology
National Diploma, Science Laboratory Technology
2016 - 2018
Completed National Diploma in Science Laboratory Technology, gaining foundational knowledge and skills in laboratory practices and techniques.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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