elizabeth adekunle
@elizabethadekunle
Motivated professional with hands-on experience in customer service.
What I'm looking for
I am a motivated and adaptable professional with hands-on experience in customer service, administrative support, and store operations. My career has been marked by a commitment to enhancing client satisfaction and operational efficiency. I thrive in dynamic environments and am eager to contribute my strong communication, organizational, and problem-solving skills to a team that values excellence.
Currently, I serve as a Customer Service Representative at Peach Care Medical Center, where I manage client inquiries and coordinate with healthcare providers to ensure a seamless experience for patients. My previous role as Assistant Manager at BIBI Store allowed me to oversee daily operations, where I successfully improved workflow efficiency and customer satisfaction through effective complaint resolution and proactive inventory management.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Peach Care Medical Center
Jan 2024 - Present (1 year 6 months)
Attended to client inquiries and coordinated with HMO providers to assist patients with healthcare coverage verification. Utilized Sage and Zoho for record-keeping and handled patient concerns, ensuring a satisfactory healthcare experience.
Assistant Manager
BIBI Store
Feb 2021 - Jan 2023 (1 year 11 months)
Oversaw daily store operations, improving workflow efficiency by 20%. Managed sales transactions and inventory control, resolving customer complaints effectively and contributing to a 30% increase in satisfaction.
Education
Degrees, certifications, and relevant coursework
Ekiti State University
Bachelor of Science, Political Science
2018 - 2024
Pursuing a Bachelor of Science in Political Science, focusing on the study of political systems, governance, and public policy.
Jobberman
Certification, Soft Skills
2023 -
Completed the Accelerated Jobberman Soft Skills Training, enhancing communication, teamwork, and problem-solving abilities.
Coursera
Certification, Sales
Completed the Fundamentals of Tech Sales course, gaining insights into sales strategies and technology-driven sales processes.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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