Esther Ogba

I am a dedicated customer service professional with over nine years of experience in the field. My journey has been marked by a commitment to excellence and a passion for ensuring customer satisfaction. I have honed my skills in developing strategic plans for complex situations, which has allowed me to maintain high levels of customer satisfaction in diverse environments.

In my current role as a Bilingual Customer Service Representative at West African Catering Limited, I have successfully established and maintained accurate records, achieving a remarkable 98% reduction in errors through meticulous data verification and quality checks. My previous experience as a Bilingual Information Officer further solidified my ability to provide exceptional support and resolve inquiries efficiently, ensuring smooth transitions for expatriates and contributing to a secure environment.