Estachia Richardson
@estachiarichardson
I resolve high-volume customer, billing, and internet support issues across remote channels.
United StatesWhat I'm looking for
At CNS Next, I provide high-volume customer support by phone, live chat, and email, resolving internet, Wi-Fi, billing, account, and service-change concerns. I create service tickets for outages and technical issues while maintaining accurate CRM documentation.
Previously, I supported pension account inquiries at Activus Connect and spent six years at Working Solutions as a Senior Representative and Team Lead Level II. I coached support staff, handled escalations, assisted with onboarding, resolved complex account and billing discrepancies, and generated operational reports.
I bring experience across remote support, administrative operations, technical troubleshooting, documentation, and customer-focused problem solving.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
CNS Next
Jan 2024 - Dec 2026 (2 years 11 months)
Provided high-volume customer support through phone, live chat, and email communications. Troubleshot internet and Wi-Fi issues while guiding customers through step-by-step solutions.
Education
Degrees, certifications, and relevant coursework
Dougherty Comprehensive High School
High School Diploma, General Studies
Earned a High School Diploma from Dougherty Comprehensive High School in Albany, GA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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